Responsible AI UX and Process Design Associate Consultant

A team that is part of the change

We embrace the power of change to create value and shared success for our clients, employees, shareholders, partners, and communities. We rely on the world's largest network of advanced technology centers and intelligent operations.

Provoking change in the market

We work together globally to make a world of difference. Confidencial (Apenas para Cadastrados) is a global professional services company leading in solutions for digital, cloud, and security. By combining unparalleled expertise and specialized skills in over 40 sectors, we offer services in Strategy and Consulting, Technology, Operations, Industry X, and Confidencial (Apenas para Cadastrados) Song.

As we work together, change becomes the most dynamic and powerful source of progress you have. We are more than 738,000 people present in over 120 countries, committed to making innovation every day and transforming the world into a better place for people.

Join us – Corporate Functions

Be part of the team that delivers 360º value to our people, clients, and communities. More than working in a multidisciplinary team, your roles and responsibilities will include supporting the strategy, creation, and innovation of personalized deliveries. All Corporate Functions professionals receive dedicated training to broaden their business vision and develop technical skills. Over $900 million is invested in the training and development of our people.

Job Summary:

The Responsible AI User Experience and Process Design Consultant will be instrumental in shaping strategic initiatives, designing processes, and advancing the user experience workstream within the Responsible AI program. The ideal candidate will collaborate cross-functionally to promote the adoption of ethical AI practices and ensure alignment with regulatory standards.

In Your Role You Will Be Expected To:

• Support strategic planning activities for the Responsible AI (RAI) program by helping define milestones, deliverables, and timelines across key initiatives.
• Contribute to the development of the end-to-end RAI process, including AI identification, use case creation, screening, assessment, risk mitigation, and monitoring.
• Partner with technology teams to help implement process design updates and platform enhancements.
• Gather and document design requirements, translating them into technical specifications for platform features and workflows.
• Assist in establishing a user experience program focused on measuring engagement, adoption, and process effectiveness.
• Conduct ad-hoc data reviews to identify process bottlenecks, evaluate design changes, and support continuous improvement.
• Help design and carry out testing and validation activities to ensure process reliability and effectiveness.
• Support the creation of frameworks for tracking success metrics, sharing insights, and informing decision-making.
• Promote ethical AI practices by contributing to internal frameworks and collaborating with business teams to support responsible AI deployment.

  
  Note: For this position, it is necessary to attach your resume in English.

Must Have Skills:

• AI ethics, risk management, process design, user experience, change management or a related field.
• Strong understanding of AI technologies and their ethical implications.
• Excellent project management and strategic planning skills.
• Ability to collaborate effectively with cross-functional teams.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.

Experience (Proven Experience):

• Minimum of 5+ years’ experience in AI ethics, risk management, process design, user experience, change management or a related field.
• 1-2 years’ experience in establishing a user experience program.

Educational Qualification:

• Bachelor’s degree and master’s degree in a relevant field.

You May Also Need:

• Experience with regulatory compliance in AI.
• Familiarity with AI risk assessment tools and methodologies.

Additional Information:
This role sits within Confidencial (Apenas para Cadastrados)’s Global Responsible AI team, part of the Global Data & AI Practice. It involves opportunities to work on high-impact, pioneering projects at the intersection of technology, ethics, and governance. Travel may be required, varying between 0–100% based on business needs and client engagements.

What We Are Looking For:
A strategic thinker with a passion for Responsible AI and ethical innovation. The ideal candidate combines regulatory awareness with consulting expertise, thrives in fast-paced, global environments, and can influence both clients and internal teams to drive responsible technology transformation.