Safety & Security Policies Intern

As a Safety Policies Intern, you will play a key role in supporting the development and continuous improvement of safety policies that directly impact user experience. This position sits at the intersection of data, operations, and policy design, providing a unique opportunity to understand how decisions are translated into scalable processes.

You will work closely with cross-functional teams and leverage data to identify patterns, support decision-making, and improve operational outcomes. This role is ideal for someone who is curious, analytical, and eager to learn how to structure problems and translate insights into real business impact.

• Supporting the design and update of safety-related procedures, rules, and standards

• Assisting in the organization and documentation of policies, guidelines, and case handling processes

• Monitoring safety KPIs and supporting data analysis to identify trends, patterns, and improvement opportunities

• Extracting, organizing, and analyzing data from different sources to support decision-making

• Supporting case reviews with a data-driven approach, helping identify root causes and insights

• Building and maintaining reports and dashboards (Excel / Google Sheets / BI tools)

• Collaborating with cross-functional teams (CX, Operations, Product, etc.) to gather inputs and validate findings

• Assisting in the preparation of presentations and reports, translating data into clear insights for stakeholders

• Participating in continuous improvement initiatives with a strong analytical mindset

• Currently enrolled in a Bachelor’s degree (Engineering, Business, Economics, Data Science, or related fields)

• Strong analytical skills and curiosity to work with data

• Ability to structure problems and translate data into insights

• Good communication skills, especially in explaining data in a simple and clear way

• Organized, detail-oriented, and proactive attitude

• Interest in safety, operations, policy design, or process improvement

• Fluent English (written and spoken)

  
  

Technical skills

• Intermediate knowledge of Excel / Google Sheets (formulas, pivot tables, data organization)

• Basic knowledge of SQL or willingness to learn

• Familiarity with data visualization tools (e.g., Power BI, Tableau) is a plus

  
  

Nice to have

• Familiarity with process improvement methodologies (Lean, Continuous Improvement)

• Experience with academic or personal projects involving data analysis

• Exposure to fast-paced or dynamic environments

  
  

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.