Sales Advisor - Inside Sales

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

Main Responsibilities

• Work closely with the customers, understanding & supporting the decision makers’ needs and be their main contact in WSS Customer Service
• Advise and support customers on what, why, when and where to buy through good commercial guidance
• Keep customers informed of changes in the order delivery status, surcharges and any other relevant information
• Ensure timely and accurate order management, keeping customers updated and proactively managing potential issues
• Proactively identify, plan and follow up open quotes to turn this into orders
• Utilize Tools and knowledge about the customer, to leverage on Insights leading to adding Value to the Customer and increasing our Sales Growth
• Through quote follow up and or other type of contacts with customer proactively capture Leads in close cooperation with Sales
• Actively promote selected sales campaigns, promotions and initiatives to customers
• Process certain high value and pre-defined enquiries and orders from customers as per global processes and targets
• Be an active member of the Sales team for the respective account portfolio
• Support Sales when preparing Business Review, bring operational insight both internal as well as external. When appropriate, join Sales when do Business Revises to explain the insight direct to customers
• Ensure appropriate problem solving and wide collaboration with other functions/stakeholders to fulfil customer needs in the most efficient way
• Customer visits in close collaboration with Sales (KAMs, TSMs and TS&BDMs)
• Capture customer specific information and requirements in the system and work proactively with customers to help them standardize their requests (Star List information)

Qualifications

• Relevant education and/-or relevant work experience
• Fluent in English – both in writing and speaking
• Interest/experience in the shipping industry and marine products
• Customer focused with the ability to understand and react/adapt to their needs, and with the ability to turn opportunities into sales growth.
• Excellent interacting, networking and communicating skills: Establishes good relationships with customers and colleagues
• Solid commercial understanding and sales skills, with a professional and proactive attitude
• Growth mindset – Having a “Can Do” attitude, looking for solutions to challenges.
• Quickly adapts to changing circumstances, accepts new ideas and change initiatives
• Is always curious and enthusiastic to learn and develop and able to put learning into practice.
• Eager to share knowledge to increase the competence in the team.
• Good analytical skills and attention to detail. Ability to act on Data Driven Insights.
• Ability to use Digital Tools (digital interest and savviness)
• Excellent telephone sales skills
• Supporting and co-operating attitude: Adapts to the team and builds team spirit, listens, consults and communicates proactively and upholds ethics and values
• Shows respect and sensitivity towards cultural and religious differences
• Excellent organizing and executing skills: Delivers quality customer sales and service by planning ahead, working in a systematic and organized way and by following directions and procedures while focusing on customer satisfaction