Sales Assistant (M/F) - PC - UC Wiltz

At Confidencial (Apenas para Cadastrados), we don’t just make caps, we are a team where commitment, teamwork, quality, and precision define who we are.

As a global leader in caps and closures industry, we create innovative and sustainable solutions that protect what matters and earn the trust of leading brands worldwide. Let's shape the future of packaging together.

We're Building a BETTER UNITED, join our team and grow in a workplace that values people as much as performance.

YOUR MISSION
The role of the Sales Assistant is to provide essential administrative and operational support to the Regional sales manager and sales team. This role typically acts as a bridge between customers and the sales team, ensuring smooth daily business processes.

YOUR RESPONSABILITIES

• Customer Interaction: Act as the first point of contact by answering phone calls and emails, addressing basic inquiries, and directing leads to the appropriate account manager.
• Data Management: Maintain and update customer records within CRM systems like Salesforce and other internal systems.
• Sales Documentation: Assist in researching products, creating sales presentations, and preparing regular sales performance reports, supporting smaller customers and export. Liaising with Plants and other departments. Assisting in budget creation, data input.
• Lead Support: Pre-screen potential sales leads and conduct basic market research to identify new business opportunities.
  Core Skills & Qualifications
• Communication: Exceptional verbal and written skills for professional correspondence with clients and internal staff. Have a can do positive attitude and enjoy working both individually and as part of a team.
• Organization: Ability to multitask and prioritize tasks in a fast-paced environment.
• Technical Proficiency: Mastery of Microsoft Office 365 (especially Excel and PowerPoint) and familiarity with CRM software.
• Customer Service: A helpful, proactive attitude aimed at ensuring high levels of customer satisfaction.

YOUR MAIN TASKS

CRM and BI files

• creation new customers and prospects in Salesforce
• creation and follow up contact details of prospects and customers in Salesforce
• registration of customers/prospects appointments in Salesforce for Regional Sales Manager and/or Area Sales Manager
• registration of visit reports in Salesforce for ATC
• input budget figures in Salesforce
• supporting the Sales team with SF extractions, data, liaising with IT to generate views.
• provide on demand sales/budget figures (customers, products, key accounts, etc…) for Regional Sales Manager and/or Area Sales Manager
• monthly report for Regional Sales Manager and/or Area Sales Manager

Other sales tasks

• daily contacts with Regional Sales Manager
• weekly contacts with Area Sales Manager
• contacts with prospects, coming from our website or other sources
• Back-up customers and particularly during holidays
• Daily follow up small customers
• support for actions related to key accounts
• Send out samples to prospects and customers or organize through Salesforce.
• Price quotations if > or = 50.000€, and follow-up with Regional Sales Manager and/or Area Sales Manager
• price list adaptations for some customers.
• support for pricing and margins files
• prepare, attend and follow up commercial meetings (business reviews, internal team meetings or others)
• send reminders for deadlines to Regional Sales Manager and/or Area Sales Manager
• support for customer tenders
• support for contract preparation and signature
• organize customer visits in UC plants
• attend customer meetings, occasionally
• provide documents from other departments to customers and prospects (quality, drawings, etc…)
• payment reminders to customers if asked by the plants
• Credit Safe Reports

Administrative tasks

• Flight and hotel bookings exceptionnaly
• Meeting organization internal and external (lunch, dinner, hotels, etc…)

Tasks for other departments ( exceptional )

• Budget figures Germany.
• Create prospects in Salesforce for other departments.

OUR OFFER

• The chance to work in an international and collaborative environment
• A comprehensive benefits package including pension scheme
• Based in Wiltz (Luxembourg), a pleasant and easily accessible working environment, away from heavy traffic and long commutes
• Ongoing opportunities for learning, development, and career growth