* Salário: R$ 2.000 a R$ 5.000 por mês (estimado)

* O valor exibido é uma estimativa calculada com base em dados públicos e referências do mercado. Não garantimos que este seja o salário oferecido para esta vaga específica.

Área: Outros

Nível: Junior

The Sales Intelligence Analyst is responsible for understanding the key drivers of customer satisfaction and the impact of processes and people interactions.
This role establishes and maintains a service quality network across channels and segment managers to support training, information sharing, feedback collection, and performance reporting.
The analyst supports management by providing insights to identify, assess, and resolve complex process issues while driving process optimization.

What You’ll Do

Participate in cross-process issues resolutions & development.
Daily analysis of the KPIS & implement an efficient information flow between SC, Sales, Marketing, local & regional.
Ensures the accuracy & timeliness of the data collection databases & reporting processes to managers, providing systematic method for addressing deficiencies as they are identified.

What We’re Looking For

At least 2 years of proven previous experience in Customer service (B2B environment) or working in process analysis & design.
Bachelor's degree completed (Engineering, Economy or related fields)
Experience in marketing, BI and/or sales areas.

Desired Skills

Good numerical & strong analytical skills.
Excellent knowledge of Excel, SAP, Tableau and/or Power BI.
Clear communication in English & Spanish, both written & verbal.
Ability to work in a fast paced, high pressure work environment.

Nice to have:

Knowledge of SAP Total Quality Management, Lean, Six Sigma & other continuous improvement & quality methodologies preferred.

Additional Details:

Relocation Available: No

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Confidencial (Apenas para Cadastrados) is one of the world's largest tire companies. It employs about 68,000 people and manufactures its products in 51 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Confidencial (Apenas para Cadastrados) and its products, go to Confidencial (Apenas para Cadastrados).com .

Confidencial (Apenas para Cadastrados) is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.