* Salário: R$ 3.000 a R$ 6.000 por mês (estimado)
* O valor exibido é uma estimativa calculada com base em dados públicos e referências do mercado. Não garantimos que este seja o salário oferecido para esta vaga específica.
Área: Tecnologia da Informação
Nível: Junior
Global OperationsSearch Operations Quality Assurance Analyst - Spanish Speaking
Location
:
Sao Paulo
Employment Type
:
Regular
Job Code
:
A75172A
Responsibilities
About the Team
The Search Operations team is dedicated to enhancing search user experience, driving substantial DAU growth for the product, and boosting traffic as well as GMV.
Under the Search Operations team, our Recommendation & Traffic team oversees the day-to-day operation of trending events across global markets. As a content-driven platform, trends play a pivotal role in driving user engagement, consumption, and retention on Confidencial (Apenas para Cadastrados). Looking ahead, our long-term vision is to establish Confidencial (Apenas para Cadastrados) as the go-to platform for discovering and engaging with trends, fostering a user mindset of "searching for trends on Confidencial (Apenas para Cadastrados)."
It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying, hate speech, child safety, depictions of harm to self and others, and harm to animals.
Responsibilities
- Working in the Quality Assurance team to make sure key data delivery targets (e.g. productivity, efficiency, quality, latency) are met for projects under Search Recommendation & Trending.
- Responsible for policy/guideline and SOP implementation and clarification to ensure better understanding and performance of moderation.
- Work closely with POC and other stakeholders in order to provide feedback on data quality/SOP/policy/guideline and ensure overall success of projects.
- Support training and go-live processes within the Search Recommendation team.
- Responsible to look through moderation performance and weekly report writing. Conclude RCA whenever needed.
- Perform other project-related duties as assigned.
Qualifications
Minimum Qualifications:
- Bachelor’s degree or above.
- Proficiency in Spanish and English is required to collaborate with global partners, including cross functional teams based in Spanish-speaking regions. These interactions include leading and participating in meetings that are conducted in Spanish as well as corresponding in chat or emails.
- Strong text editing ability is required, along with the capacity to edit 5,000–8,000 words daily while maintaining quality standards. Prior experience as a staff writer or editor for media outlets or websites is preferred.
- Knowledge about Confidencial (Apenas para Cadastrados) and search engines, familiar with social media platforms.
- Good communication skills, experience in cross-team collaboration, eager to learn.
- QA experience of moderation projects, familiarity with RCA methodology is a plus.
- Willing to work with sensitive issues that include child exploitation, a variety of religious and political views, violence, adult & sexual content.
- Willing to work shifts, weekends and public holidays.
About ByteDance Brazil
ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including Confidencial (Apenas para Cadastrados).
Why Join Us
Inspiring creativity is at the core of Confidencial (Apenas para Cadastrados)'s mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
Confidencial (Apenas para Cadastrados) is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At Confidencial (Apenas para Cadastrados), our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Confidencial (Apenas para Cadastrados) Accommodation
Confidencial (Apenas para Cadastrados) is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at
https://tinyurl.com/RA-request