Senior Business System Analyst - ServiceNow

Confidencial (Apenas para Cadastrados) empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Confidencial (Apenas para Cadastrados) Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Position: Senior Business Systems Analyst – ServiceNow
Location: São Paulo, Brazil

Role Summary:
At Confidencial (Apenas para Cadastrados), we’re transforming the customer experience landscape with empathy, AI innovation, and global impact. We are seeking a Senior Business Systems Analyst – ServiceNow to enhance our ServiceNow governance practices and continuously improve platform processes. This role involves technical leadership, governance oversight, and close collaboration with global cross-functional teams.

Key Responsibilities:

Mandatory Requirements:

Preferred Qualifications:

If a Confidencial (Apenas para Cadastrados) employee referred you, please use the link they sent you to apply.

About Confidencial (Apenas para Cadastrados):

Confidencial (Apenas para Cadastrados)® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Confidencial (Apenas para Cadastrados) Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit .

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Confidencial (Apenas para Cadastrados) is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.