* Salário: R$ 18.000 a R$ 30.000 por mês (estimado)
* O valor exibido é uma estimativa calculada com base em dados públicos e referências do mercado. Não garantimos que este seja o salário oferecido para esta vaga específica.
Área: Tecnologia da Informação
Nível: Gerente
What It's Like to Be an Implementation Success Manager (ISM) at Confidencial (Apenas para Cadastrados)
The main mission of the Implementation Success Manager (ISM) is to ensure a smooth and efficient onboarding experience for our clients. This includes ensuring that all implementation stages, from the kickoff meeting, integrations, configurations, training, project management, to go-live, are executed with excellence, and that our clients see quick and continuous value from Confidencial (Apenas para Cadastrados)'s solution.
Key Responsibilities:
- Be an expert in our products and solutions, with a technical understanding of the platform.
- Lead and manage the onboarding process for clients, ensuring a smooth transition to using the platform.
- Develop and implement integration playbooks that promote quick and effective adoption of the solutions.
- Collaborate with internal teams to configure and customize the platform according to each client's specific needs.
- Conduct training sessions and workshops with clients to ensure full understanding and utilization of the platform's functionalities.
- Monitor the progress of implementation, identify and resolve potential issues, and adjust plans as necessary.
- Provide ongoing support during the integration phase, ensuring clients feel comfortable and well-informed.
- Work closely with clients to understand their needs and expectations, adjusting the onboarding approach to meet those demands.
- Analyze adoption and engagement metrics to ensure clients are maximizing the value of the solution.
- Previous experience in managing onboarding projects or implementing large-scale B2B, HR, and ERP solutions (Enterprise).
- Ability to communicate technical concepts clearly and accessibly to clients.
- Capacity to proactively and effectively identify and resolve problems.
- Experience in developing and executing integration playbooks and training sessions.
- Familiarity with project management and CRM tools (Asana, Hubspot, Sensedata, Salesforce, etc.) is a plus.
- Excellent communication skills and the ability to build positive relationships with clients.
- Fluency in English is essential for interacting with international clients and global teams.