Who We Are

Welcome to Confidencial (Apenas para Cadastrados) — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

Location & Flexibility

This is a hybrid role. This model requires the ability to work in a hybrid mode from one of our offices in São Paulo (2 times/ week or 8 days/ month) or Porto Alegre (3 times/ week or 12 days/ month). Our office culture is designed to foster in-person innovation, collaboration, and connection with team members, local and visiting, from other global offices.

The Opportunity

As a Resource Manager at Confidencial (Apenas para Cadastrados), you'll collaborate across our company to coordinate project schedules and build multidisciplinary project teams. You’ll guide both micro and macro decisions of Business Operations, from staffing requests on a single project to hiring needs for an entire region. You'll get a bird’s eye view of a fast growing and well established business.

Responsibilities

Use internal business tools to manage project staffing operations
Conduct air traffic control around project resourcing and financial details (kickoffs, delays, budgeting)
Grow the allocation practice at Confidencial (Apenas para Cadastrados) through recommendations on how to support our delivery teams in staffing project needs efficiently and optimally
Curate reporting for internal stakeholders that communicate insights like utilization trends, unallocated resource reporting, and staffing needs
Align modeled company growth with forecasted project needs to drive decision making around hiring and budget adjustments

Qualifications

Relevant experience in a resourcing role (experience managing demand and capacity, overages, budgets, team member allocation, etc.) at a digital agency, consultancy or technology company
The ability to analyze complex problems and simplify solutions
Strong analytical skills for forecasting and utilization analysis
You can adapt to shifting priorities and make informed decisions
Experience communicating to various levels of stakeholders and tailoring your message based on audience
Ability to manage spreadsheet tools such as Excel or Google Sheets
Fluent English Skills

Bonus Points

Experience working with technical projects (understanding of the SDLC, allocating software projects)
Expertise with PSA, ERP, or similar software
Previous Project Management experience
Experience transforming data into insights

Equal Opportunity Employer

At Confidencial (Apenas para Cadastrados), we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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Senior Resource Manager