Senior Technical Architect – AI

Confidencial (Apenas para Cadastrados) empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Confidencial (Apenas para Cadastrados) Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

The Confidencial (Apenas para Cadastrados) Principal Technical Architect - AI is a strategic role that involves planning and designing the foundational framework that allow business to leverage artificial intelligence technologies effectively, act as the bridge between Confidencial (Apenas para Cadastrados)' AI product management and customer-facing teams, empowering the field organization with expertise and resources related to Confidencial (Apenas para Cadastrados) AI products, ensures that Confidencial (Apenas para Cadastrados) AI implementations support business goals, enhance operational efficiency, and drive technological innovation.

This role demands a combination of deep AI technical knowledge, strong communication skills, and the ability to bridge the gap between complex technology and practical business applications, collaborate with technical and business teams to tailor AI-driven solutions, and oversee the implementation process to ensure that these solutions deliver tangible benefits.

Key Responsibilities:

• Leverage deep technical knowledge of Confidencial (Apenas para Cadastrados) AI offerings and underlying artificial intelligence technologies to demonstrate product value to customers and prospects.
• Develop technical and blueprint content to support the Customer Success and Services (CSS) organization.
• Assist in pre-sales and post-sales activities, including trial programs, AI integration methods, and product value assessments.
• Provide technical guidance to Product Management on AI product design, implementation, and integration based on customer feedback and needs.
• Ideate, solution, and develop innovative use cases, accelerators, and prototypes leveraging Confidencial (Apenas para Cadastrados) AI.
• Implement best practices for Confidencial (Apenas para Cadastrados) AI testing, deployment, and maintenance.

Requirements:

• Proven practical experience with AI technologies like LAM, A2A, MCP LLM, NLU, NLP and Prompt Engineering.
• Strong ability to create and seamlessly deliver compelling product demonstrations, technical presentations and lead discussions on AI integration points.
• Proven ability to lead and manage projects with cross-functional teams.
• Strong communication skills to effectively collaborate with various stakeholders
• Critical thinking, problem-solving and collaborative mindset skills are essential
• Expertise in integrating Confidencial (Apenas para Cadastrados) AI solutions with customers' existing technologies and Confidencial (Apenas para Cadastrados) Cloud solutions.
• Ability to recognize opportunities for process improvement and recommend effective AI-driven solutions.

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About Confidencial (Apenas para Cadastrados):

Confidencial (Apenas para Cadastrados)® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Confidencial (Apenas para Cadastrados) Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.Confidencial (Apenas para Cadastrados).com.

Reasonable Accommodations:

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Confidencial (Apenas para Cadastrados) is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.