* Salário: R$ 3.000 a R$ 6.000 por mês (estimado)
* O valor exibido é uma estimativa calculada com base em dados públicos e referências do mercado. Não garantimos que este seja o salário oferecido para esta vaga específica.
Área: Tecnologia da Informação
Nível: Junior
Global OperationsService Operations Project Intern (Confidencial (Apenas para Cadastrados) Shop - Brazil) - 2026 Start (BS/MS)
Location
:
Sao Paulo
Employment Type
:
Intern
Job Code
:
A150328B
Responsibilities
Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. Our mission is to create the most trustworthy E-commerce platform with a delightful service experience. Within GNE, the Service Support Centre (SSC) provides customer service for Buyers, Sellers, and Creators across the globe.
We are looking for a proactive and detail-oriented Service Operations Project Intern to support day-to-day service operations in Brazil.
This role will focus on ticket operations, issue tracking, and coordination with internal teams and BPO vendors. You will play a key role in ensuring smooth execution of service processes and improving customer and seller experience.
As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.
Applications will be reviewed on a rolling basis - we encourage you to apply early. Successful candidates must be able to commit to at least 12 months long internship period.
Responsibilities:
1. Ticket Operations & Daily Execution
- Monitor and manage daily service tickets (buyer / seller cases).
- Support ticket routing, follow-ups, and SLA tracking.
- Identify abnormal cases and escalate when necessary.
- Ensure timely and accurate handling of service requests.
- Track recurring issues and summarize key patterns.
- Support basic root cause analysis for common problems.
- Assist in maintaining issue logs and reporting trackers.
- Help improve operational efficiency through daily observations.
- Work closely with BPO teams to ensure proper execution of SOPs.
- Follow up on pending cases and ensure resolution quality.
- Support communication between local teams and vendors.
- Support communication with internal stakeholders (Ops, Logistics, Policy, Product, etc.).
- Help document issues, action items, and follow-ups.
- Ensure alignment across teams on ongoing topics.
Qualifications
Minimum Qualifications:
- Currently pursuing an Undergraduate/Master Degree
- Strong attention to detail and sense of ownership.
- Comfortable working with data (Excel / Google Sheets).
- Able to handle operational tasks with consistency and quality.
- Strong analytical and communication skills across diverse stakeholders.
- Interest in e-commerce or operations is a plus
About ByteDance Brazil
ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including Confidencial (Apenas para Cadastrados).
Why Join Us
Inspiring creativity is at the core of Confidencial (Apenas para Cadastrados)'s mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
Confidencial (Apenas para Cadastrados) is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At Confidencial (Apenas para Cadastrados), our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Confidencial (Apenas para Cadastrados) Accommodation
Confidencial (Apenas para Cadastrados) is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at
https://tinyurl.com/RA-request