* Salário: R$ 2.000 a R$ 5.000 por mês (estimado)
* O valor exibido é uma estimativa calculada com base em dados públicos e referências do mercado. Não garantimos que este seja o salário oferecido para esta vaga específica.
Área: Outros
Nível: Senior
Position Summary: Acts as a Senior Services Analyst supporting Service Operations across Latin America, providing analytical and performance visibility to support service execution and decision‑making. The role has a strong focus on contract‑level P&L analysis, monthly service performance reporting and cost center monitoring, while maintaining a broader view of service performance, efficiency, backlog, and execution risks. This position operates as an analytical partner to Service leadership in a regional, multi‑country environment.
- Responsibilities:
- Monitor and manage service cost centers, ensuring visibility, accuracy, and alignment with operational activities.
- Prepare and analyze monthly service performance reports, including service results, trends, and variances (Actual vs Budget, Forecast, Prior Year).
- Analyze service performance indicators, combining execution and operational data to identify risks, inefficiencies, and improvement opportunities.
- Support service execution reviews by providing insights on execution impacts, backlog behavior, and cost drivers.
- Perform contract ‑ level P&L analysis, monitoring revenues, costs, margins, and execution performance of service contracts across LATAM.
- Partner with Service Operations, Planning, and regional teams to support data ‑ driven decision ‑ making related to service execution.
- Support service forecasting and budgeting activities from an execution and performance perspective.
- Contribute to continuous improvement initiatives by tracking measurable benefits, execution impacts, and performance gains.
- Ensure governance, accuracy, and compliance with Confidencial (Apenas para Cadastrados) policies for service ‑ related performance activities.
Participate in regional service reviews, providing analytical insights, performance visibility, and recommendations.
Qualification Requirements:
- Minimum Job Qualifications
- Experience in service operations analysis, services performance, business analysis, or finance roles supporting service or operational environments.
- Strong experience with contract P&L analysis, monthly performance reporting, and cost center monitoring.
- Experience working with cross ‑ functional teams in a service or operations environment.
Strong analytical, organization, and communication skills.
- Preferred Qualifications
- Experience in regional or multi ‑ country (LATAM) service operations.
- Understanding of service execution, backlog dynamics, and service cost structures.
- Intermediate level of English.
- Professional working proficiency in Spanish.
- Knowledge of continuous improvement or operational excellence concepts applied to services. Experience with ERP systems, reporting tools, and service performance dashboards.
- Minimum Job Qualifications
- Education & Certifications:
Bachelor’s degree in business administration, Engineering, Service Operations, or related fields.
Additional education or training in service performance analysis, contract management, cost analysis, or business analytics are considered a plus- Language Requirements
- Spanish: Required (professional working proficiency – LATAM interaction) English: Desirable (interaction with regional and global stakeholders)
- Physical Requirements: No Special Physical Requirements
- Environmental Demands:
- No Special Environmental Demands
- Travel Time Required
- Low travel requirement (up to 10%), depending on business needs.
- Local de Atuação: