* Salário: R$ 2.000 a R$ 5.000 por mês (estimado)
* O valor exibido é uma estimativa calculada com base em dados públicos e referências do mercado. Não garantimos que este seja o salário oferecido para esta vaga específica.
Área: Outros
Nível: Gerente
General Information
Req #
WD00096129
Career area:
Information Technology
Country/Region:
Brazil
State:
São Paulo
City:
Sao Paulo
Date:
Monday, March 23, 2026
Working time:
Full-time
Additional Locations:
- Brazil - São Paulo - São Paulo
- Brazil - São Paulo - Sao Paulo
Why Work at Confidencial (Apenas para Cadastrados)
We are Confidencial (Apenas para Cadastrados). We do what we say. We own what we do. We WOW our customers.
Confidencial (Apenas para Cadastrados) is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Confidencial (Apenas para Cadastrados) has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Confidencial (Apenas para Cadastrados)’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Confidencial (Apenas para Cadastrados) is listed on the Hong Kong stock exchange under Confidencial (Apenas para Cadastrados) Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Confidencial (Apenas para Cadastrados)’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.Confidencial (Apenas para Cadastrados).com, and read about the latest news via our StoryHub.
Description and Requirements
About the Role
We are seeking an experienced ServiceNow Technical Lead to lead design, development, and delivery of ServiceNow solutions across multiple modules. This role requires deep hands-on expertise, strong client-facing skills, and the ability to mentor and guide junior developers while partnering closely with stakeholders. This position will be hybrid based in our Sao Paolo office and will support customers across North America and Latin America.
Key Responsibilities
- Lead the end-to-end design, development, and implementation of ServiceNow solutions.
- Provide hands-on technical expertise across ITSM, CSM, Service Portals, and Scoped Applications.
- Design, develop, and support inbound and outbound integrations using REST, SOAP, MID Server, and other integration frameworks.
- Collaborate directly with clients to gather requirements, provide technical guidance, and translate business needs into scalable ServiceNow solutions.
- Act as a technical point of contact, ensuring best practices, platform standards, and code quality are maintained.
- Mentor and coach junior developers, providing technical direction, code reviews, and ongoing support.
- Troubleshoot complex technical issues and drive timely resolution.
- Contribute to solution architecture decisions and continuous platform improvements.
Required Qualifications
- 5+ years of hands-on experience working with the ServiceNow platform.
- Strong experience with ITSM, CSM, Service Portals, and Scoped Applications.
- Proven expertise in ServiceNow integrations (inbound and outbound).
- Solid understanding of ServiceNow best practices, development standards, and platform capabilities.
- Strong communication and client-handling skills, with the ability to explain technical concepts to non-technical stakeholders.
- Demonstrated experience mentoring junior developers and leading technical teams.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Must be based in Brazil (LATAM).
Additional Locations:
- Brazil - São Paulo - São Paulo
- Brazil - São Paulo - Sao Paulo
- Brazil
- Brazil - São Paulo
* Brazil - São Paulo - São Paulo , * Brazil - São Paulo - Sao Paulo