Site Reliability Engineer - SRE

Senior SRE

Location: Argentina, Bolivia, Mexico, Paraguay, Colombia,

Are you looking for a career that makes a positive difference in your life and reimagines learners and educators across the globe? Do you want to work with fun and social people in a positive and engaged virtual office environment? We are hiring a **Senior Site Reliability Engineer **who will build and support reliable, high-capacity, and well-performing systems in support of our mission to protect and improve our customer platforms, with an ever-watchful eye on reliability, security, performance, cost, and operational excellence. As a Sr Site Reliability Engineer, you will collaborate in a DevOps model with product development teams; designing, deploying, and managing automation tools that increase predictability as well as time to market while reducing cost. Our cloud stack includes:

• Cloud: AWS ( Cloudfront, S3, EC2, ECS, SES, SQS, SNS, Load Balancing, VPC, Config, Systems Manager, Lambda, API Gateway, DB services many more).

• Cloud (OCI cloud know how a plus. ( Exacs,OCI Compute, Load Balancers, Networking, VCN, Object storage)

• Infrastructure as Code: Terraform

• Programming: Python, Golang, Bash , Ansible

• Containers: AWS ECS

• Security: Rapid7, WAF

• Web: Apache httpd, Apache Tomcat, Angular

• Config Management and provisioning: Ansible, Packer

• Telemetry: NewRelic, CloudWatch, DataDog

• DevSecOps: Artifactory, Jenkins, CircleCI, SonarQube, Jfrog X-Ray, Control Tower, GitHub Enterprise and more

Your contributions

• Cloud Engineering

• Collaborate with product development teams in a DevOps model, designing, deploying, and managing automation tools to enhance predictability and accelerate time to market

• Identify the highest-impact opportunities to optimize existing systems; ensuring “right-sized” solutions in consideration of technical and business constraints

• Drive initiatives to enhance system reliability and performance

• Ensure repeatability, traceability, and transparency of our infrastructure automation (infrastructure-as-code, monitoring-as-code)

• Participate in continual learning of the AWS ecosystem, game day scenarios, and professional conferences

• Actively monitor AWS costs, using optimization tools to maximize ROI while meeting Service Level Objectives.

• Observability Engineering

• Ownership of reliability, uptime, system security, cost, operations, capacity, resiliency, and performance-analysis thereof

• Leads initiatives to improve the reliability and stability of applications and platforms using data-driven analytics to improve service levels

• Ensure that the architecture and deployment models are adequately designed to meet SLA commitments

• Serve as the primary point of contact during major incidents for your application, and demonstrate the ability to identify and resolve issues that trigger on-call alarms.

• Maintain and enhance telemetry systems to improve visibility into application performance and business metrics, ensuring operational workloads are effectively managed

• Develop, communicate, collaborate, and monitor standard processes to promote the long-term health and sustainability of operational development tasks

• DevSecOps

• Support healthy software development practices, including complying with agile software development methodology, building standards for code reviews, work packaging, and continuous delivery

• Partner with CyberSecurity and develop plans and automation to respond to new risks and vulnerabilities

• Resiliency Engineering

• Collaborate with dev teams to identify failure points and blast radius of systems

• Validate the effectiveness of monitoring and observability configurations

• Coordinate failure injection testing

• Observe and document steady state production levels, growth patterns

• Plan and forecast for seasonal growth, communicate trend lines with leadership, enhance infrastructure scaling plans to accommodate 2x planned load

• Coordinate improvements of existing software and infrastructure to meet resiliency goals

• Mentor and nurture engineers across varying levels of experience; foster growth by setting high-reaching goals, and providing support to achieve them.

• Ability to expand and collaborate across different levels and stakeholder groups.

• Documents and shares knowledge within the organization via internal forums and communities of practice.

• Good to have Kubernetes experience, EKS or managed their own Kubernetes clusters

• Must have used terraform to create infrastructure within AWS. Must bring an automation-first mindset to the team.

• On-call participation required. Person will lead triage bridges when necessary

• Will be expected to monitoring customer experience, application metrics like golden signals/KPIs and infrastructure health.

• Needs to work proactively across team boundaries on a daily basis.

Qualifications

• Experience as a software engineer, with practical experience developing, debugging, and deploying enterprise applications

• Experience with infrastructure automation technologies, preferably Terraform

• Experience in container/container-fleet-orchestration technologies, preferably EKS or ECS

• Versatility with troubleshooting diverse sets of hosting technologies: web server platforms, application platforms, operating systems, network components, virtualization technologies, storage, and database platforms.

• Experience with continuous-deployment based software development lifecycles (e.g. CI/CD)

• Experience with application caching strategies and high concurrency workloads

• Strong communication, problem solving, root cause analysis and systems engineering skills

• Ability to design and manage escalation response plans from monitoring, react, respond, remediate and retrospect in culturally aligned (proactive, customer focused, collaborative, data-driven) ways.

• Demonstrated expertise building and managing highly scaled production infrastructure in the cloud

• BS Degree in Computer Science (or related technical field and/or equivalent industry experience)

Job Type: Contract
Contract length: 12 months

Pay: R$100.00 per hour

Expected hours: 8 per week

Work Location: Remote