* Salário: R$ 3.000 a R$ 6.000 por mês (estimado)
* O valor exibido é uma estimativa calculada com base em dados públicos e referências do mercado. Não garantimos que este seja o salário oferecido para esta vaga específica.
Área: Tecnologia da Informação
Nível: Junior
Detalhes da vaga
- Há 13 dias
Qualificações
- Estatística
- Power BI
- Direito
- Ciência da Computação
- Vendas
- Salesforce
- Tableau
- SQL
- Graduação
- Machine Learning
- Forecasting
- Sistemas de Informação
- Computação em Nuvem
- Visualização de Dados
- SaaS
- Liderança
- Python
- Analíticos
Descrição completa da vaga
Company Overview
Confidencial (Apenas para Cadastrados) brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Confidencial (Apenas para Cadastrados) solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Confidencial (Apenas para Cadastrados) unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Confidencial (Apenas para Cadastrados)’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
What You'll Do
As a Sr. CS Strategy & Operations Analyst, you will bridge the technical and business worlds to leverage data in driving better outcomes for the global Customer Success organization. You will support initiatives that require working with large and complex data sets, applying statistical and analytical techniques to identify patterns, forecast business performance, and deliver clear, actionable recommendations to senior leadership. You will also build and maintain predictive forecasting models for churn and retention, using leading and lagging indicators at the global, regional, and segment levels. In doing so, you will provide critical visibility into risks and opportunities, and analyze the primary drivers behind variances in business performance. You will operate at the intersection of analytical insight, strong business and technical acumen, and data-driven decision-making. In this role, you will support global operational cadences, recurring analytics activities, and ad-hoc CS Ops analyses, while managing the reporting and governance of key business metrics such as churn, renewal rates, and net retention.
This position is an individual contributor role reporting to the Director of Customer Success Strategy, Planning & Analytics.
Responsibility
Develop quantitative models to predict business performance, support long-range planning and forecasting, and identify opportunities for improvement
Track performance vs plan throughout the year, highlighting key variances and recommending corrective actions
Design, build, and maintain forecasting models for predicting churn and retention ACV, leveraging customer data, historical trends, and leading indicators
Partner with Finance and other strategy and ops functions on annual financial planning, including setting CS performance targets (Churn, Retention ACV, GRR)
Support core Customer Success operations processes, including annual planning and quarterly business reviews
Design reporting cadence, governance, and data strategy for Customer Success programs
Define systems, tools, and business requirements for varied Customer Success projects
Support dashboard and executive report creation to monitor CS metrics, adoption, retention, engagement, and program outcomes
Develop and track KPIs at global and regional levels, collaborate with Regional Operations teams
Collect, analyze, and interpret data related to customer success to identify trends and insights
Job Designation
Hybrid:
Positions at Confidencial (Apenas para Cadastrados) are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Confidencial (Apenas para Cadastrados). Confidencial (Apenas para Cadastrados) reserves the right to change a position's job designation depending on business needs and as permitted by local law.
What You Bring
Basic
A Bachelor’s degree in Computer Science, Business Information Systems, Business Administration, Finance, Economics, Applied Mathematics or Statistics, Econometrics, or closely related field
5+ years of experience in data engineering, insights and reporting, or analytics with increasing responsibility
Experience directly supporting a GTM organization, preferably CS or Sales Ops
Experience with SQL, Snowflake, Excel, and data visualization tools such as Tableau, Looker, or Power BI
Experience with Customer Success metrics (GRR, NRR, BoR, Churn Rate, etc.) and SaaS business models
Experience with forecasting methodologies (e.g., regression, time-series) and tools (e.g., R, Python, or similar)
Preferred
Knowledge of common machine learning and statistics frameworks and concepts
Experience with large data sets, distributed computing and cloud computing platforms
Experience directly supporting the Customer Success organization of a SaaS company
Ability to break down technical concepts into simple terms to present to technical and non-technical audiences
Proficiency in Salesforce, Gainsight
Strong analytics and business acumen
Customer service oriented and ability to partner with individuals at all levels
Comfortable with and knows how to navigate ambiguity independently. Able to ask the right questions to create an end-to-end plan, and then own the execution from start to finish
Strong analytical thinker with experience turning complex datasets into clear business insights
Results-driven and self-motivated with the ability to multitask
Effective, clear, and concise communication skills, verbal and written
Life At Confidencial (Apenas para Cadastrados)
Working here
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.
Accommodation
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@Confidencial (Apenas para Cadastrados).com for assistance.