* Salário: R$ 2.000 a R$ 5.000 por mês (estimado)
* O valor exibido é uma estimativa calculada com base em dados públicos e referências do mercado. Não garantimos que este seja o salário oferecido para esta vaga específica.
Área: Outros
Nível: Senior
Description
Role summary
This senior engineering role owns the design, reliability, and operational excellence of Salesforce Sales Cloud, Service Cloud, and CPQ, with deep focus on observability, performance, and secure integrations. The position acts as a technical leader, partnering with business, commercial team, and platform teams to engineer robust quote‑to‑order and support workflows, mentor peers, and drive continuous improvement of the Salesforce ecosystem. This is a critical role in supporting both commercial and engineering teams.
Key Responsibilities
Key responsibilities
- Lead Salesforce platform configuration and light development (flows, automation, CPQ rules), ensuring scalable architectures, robust data models, and high‑quality deployments across Sales Cloud, Service Cloud, and CPQ.
- Serve as technical owner during regional and enterprise cutovers, defining runbooks, coordinating with cross‑functional teams, and providing senior on‑call coverage for critical events.
- Engineer and maintain observability for Salesforce and related applications, including logging, dashboards, and alerting; analyze incidents and drive root‑cause and long‑term remediation.
- Design and tune alert strategies in collaboration with Salesforce Proactive Monitoring teams, continuously improving signal‑to‑noise ratio and actionable telemetry.
- Use Scale Center and related performance tooling to identify patterns, performance bottlenecks, and scalability risks; partner with development and platform teams to implement fixes.
- Own audit and compliance technical deliverables for Salesforce, ensuring controls are implemented, evidenced, and sustainable, and supporting internal and external audits.
- Lead change control and release governance for Salesforce and Kafka Connector changes, including impact analysis, deployment planning, validation, and post‑release monitoring to achieve zero‑rollback deployments.
- Engineer and govern access and security integrations with Azure AD, AWS roles, and ServiceNow, ensuring least‑privilege models, accurate role mappings, and compliant onboarding/offboarding workflows.
- Support data governance and secure data migrations by designing data quality rules, participating in migration strategy, and validating data integrity across environments.
- Design, configure, and optimize Twilio Live Chat in Salesforce for Clinical Support teams, including routing strategies, concurrency models, and integration health.
- Mentor administrators and junior engineers, share best practices, and contribute to standards for configuration, release, and observability for the Salesforce platform.
- Provide on‑call support as required, including participation in a rotating schedule with at least one weekend on call per month to support high‑severity incidents or deployment activities.
Skills, Knowledge & Expertise
Required qualifications
- 8+ years of hands‑on experience with Salesforce administration and/or engineering across Sales Cloud and Service Cloud, including significant Salesforce CPQ expertise.
- Deep understanding of Salesforce automation, scheduled jobs, validation rules, data models, and data quality management, with a track record of supporting complex, global operations.
- Proven experience leading enterprise‑scale change management and release governance, including coordination of multi‑system deployments and post‑deployment validation.
- Demonstrated ownership of production systems (on‑call, incident response, RCA, and preventive engineering) in a mission‑critical environment.
- Excellent communication and stakeholder management skills, with the ability to translate technical issues into clear business impact and recommendations.
Preferred skills
- Experience engineering or supporting Twilio Live Chat or similar telephony/chat solutions integrated with Salesforce Service Cloud.
- Experience working with regulatory/compliance frameworks and data governance during large migrations or system transformations.
- Background with global CPQ operations, complex pricing, approvals, and end‑to‑end quote‑to‑cash/order orchestration.
Key performance indicators
- Reduced MTTR and incident frequency for Salesforce scheduled jobs, CPQ processes, and integrations.
- Zero‑defect order enablement and high system availability during cutovers and critical events.
- High success rate of Salesforce and integration deployments with no rollbacks and minimal post‑release issues.
- SLA adherence for ServiceNow requests and access changes, and improved audit/compliance outcomes.
- Measurable improvements in Salesforce performance and stability as reflected in observability a
- nd Scale Center metrics
About Confidencial (Apenas para Cadastrados)
Your growth and well-being:
At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:
At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:
- Health and well-being programs to keep you thriving in both body and mind.
- Employee-exclusive discounts on Invisalign products.
- Learning opportunities through online learning resources and support for your individual development plans.
- Inclusive, global workplace that fosters collaboration, recognition and belonging.
Country and/or role specific details will be shared with you by your recruiter during the interview process.
Discover Align:
We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.
Align’s core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another— ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives.
We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.
At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time.
As part of our commitment to innovation, Confidencial (Apenas para Cadastrados) includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.
Eager to learn how we embrace our global differences and nurture employee well-being?
Explore Align's culture here!
Want to discover more about exocad and Cubicure? Click on their names for additional information.
Applicant Privacy Policy:
Review our Applicant Privacy Policy for additional information.
Equal Opportunity Statement:
Confidencial (Apenas para Cadastrados) is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.