Supply Chain Director

Key Responsibilities

• Strategy & Leadership
• Define and execute the Supply Chain strategy with a strong Customer Service emphasis, aligned with the business plan and company values.
• Lead and develop Customer Service, Planning and Procurement teams, fostering a culture of continuous improvement (Lean/Six Sigma).
• Sponsor digitalization initiatives (EDI, B2B portals, order automation, transportation visibility).
• Customer Service and Order-to-Cash
• Ensure best-in-class customer service operations: order management, lead times, delivery commitments, follow-ups, complaint handling and returns (RMA).
• Negotiate and meet SLAs with strategic customers (incl. OEMs/automotive and industrial), with proactive risk communication.
• Optimize credit, invoicing, shipping and after‑sales processes in partnership with Finance and Sales.
• Planning, S&OP and Availability
• Lead the integrated S&OP cycle (Demand, Supply, Finance), ensuring forecast accuracy and the right balance between service levels and working capital.
• Set inventory policies (min/max, safety stock, ABC/XYZ parameters) and healthy turns by product family.
• Purchasing and Suppliers
• Secure capacities/lead times with strategic suppliers, contracts, performance (OTD, quality) and supply risk mitigation.
• Develop alternatives (dual sourcing, nearshoring) and contingency plans.
• Replenishment Programs and Solutions
• Expand and sustain VMI/Kanban‑type programs, integrating customer processes to ensure point‑of‑use availability and agreed service levels.
• Transformation, Data and Systems
• Evolve KPIs, analytics and end‑to‑end visibility; promote data‑driven decision‑making.
• Sponsor improvements in ERP/CRM/TMS/WMS and EDI integrations with key accounts. Experience with Protheus, SAP or similar is a plus.

Key Metrics (KPIs)

• Customer Experience: OTIF, Fill Rate, NPS, order cycle time, promise‑kept rate, complaint lead time (CAR/CAPAs).
• Planning: Forecast accuracy (MAPE/Bias), service level by SKU/customer, healthy backlog.
• Inventory & Working Capital: Inventory turns, DIO, obsolescence/scrap, coverage by ABC class.
• Financial/OTC: DSO in interface with Finance, cost‑to‑serve by segment/channel.
• Quality & Compliance: returns/ppm rate, audits and process compliance.

Profile & Requirements

• Education: Engineering, Logistics, Business Administration or related fields; postgraduate/MBA desirable.
• Senior leadership experience in Supply Chain; strong background in Customer Service and Order‑to‑Cash in industrial/automotive or technical distribution environments.
• Fluent Portuguese and English required; German is a plus.
• Availability for 100% on‑site work and travel.

Technical competencies:

• Integrated S&OP, demand and supply planning, inventory policy.
• Customer Service operations, contract/SLA management, EDI and integrations with key customers.
• Logistics/WMS/TMS, 3PL management, distribution and transportation networks.
• Continuous improvement (Lean/Six Sigma), process standardization, management by KPIs.
• ERPs (e.g., SAP/Oracle/Microsoft), BI/analytics; knowledge of CRM and B2B portals.
• Understanding of management systems and certifications (ISO 9001; IATF 16949).

Behavioral competencies:

• Customer focus and clear communication, with executive presence and collaborative approach.
• Data‑driven decision‑making, end‑to‑end systems thinking.
• Inspiring leadership, people development, change management.
• Resilience, negotiation and cross‑functional influence.

Benefits: Private pension plan; medical and dental coverage (dependents included); basic‑food basket; on‑site meals; group life insurance; company car; bonus; extended maternity and paternity leave; Total Pass; Fluency Pass.

We encourage applications from people with disabilities (PwD).

Nós convidamos você a se tornar parte de uma equipe dinâmica e talentosa, onde poderá desenvolver suas habilidades e crescer profissionalmente. Na nossa empresa, valorizamos o trabalho em equipe, a inovação e o compromisso com a excelência. Se você busca um ambiente de trabalho estimulante, com oportunidades de aprendizado contínuo e projetos desafiadores, venha fazer parte do nosso time!