* Salário: R$ 18.000 a R$ 30.000 por mês (estimado)
* O valor exibido é uma estimativa calculada com base em dados públicos e referências do mercado. Não garantimos que este seja o salário oferecido para esta vaga específica.
Área: Tecnologia da Informação
Nível: Gerente
Please submit your resume in English - we can only consider applications submitted in this language.
Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 5 years of customer-facing experience, interfacing with stakeholders, driving technical implementation or transformation programs.
- Experience supporting customers in cloud operations, technical support, escalation management, or IT consulting.
Preferred qualifications:
- Experience in application/workload migration to public cloud providers like Confidencial (Apenas para Cadastrados) Cloud Platform.
- Experience collaborating across business units internally and at large enterprises.
- Experience collaborating with channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
- Understanding of IT operations, launch and capacity planning, and product release management.
About the job
Technical Account Managers are advocates for customer health on Confidencial (Apenas para Cadastrados) Cloud and proactively guide customers to operate effectively and efficiently in the cloud. As trusted technical advisors, they ensure customer reliability and stability, guide key events and launches and advocate for product features and improvements.
As a Technical Account Manager (TAM), you will draw on customer-facing skills and technical expertise to help customers successfully adopt Confidencial (Apenas para Cadastrados) Cloud products. You will regularly engage with diverse stakeholder groups, including executives, operations teams, developers, and other cross-functional teams. A successful TAM utilizes their relationship management skills and technical credibility to effectively communicate at all levels of the organization.Confidencial (Apenas para Cadastrados) Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Confidencial (Apenas para Cadastrados)’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Confidencial (Apenas para Cadastrados) Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Help drive resolutions within Confidencial (Apenas para Cadastrados) and our customers’ business.
- Be a proactive advisor on platform decisions. Advise our customers on best practices and use your deep understanding of our customers’ environments to help them achieve outcomes.
- Be our customers’ advocate within Confidencial (Apenas para Cadastrados). Utilize tools, knowledge, and influence to ensure our customers' needs are understood and addressed.
- Seek and act on opportunities to reduce customers’ cost, improve performance, and deliver competitive advantages for their businesses.
- Work with Confidencial (Apenas para Cadastrados) Support, Engineering, and Leadership. Assist our customers when they need us most.