* Salário: R$ 2.000 a R$ 5.000 por mês (estimado)

* O valor exibido é uma estimativa calculada com base em dados públicos e referências do mercado. Não garantimos que este seja o salário oferecido para esta vaga específica.

Área: Outros

Nível: Gerente

locations

Sao Paulo (Flexible)

time type

Full time

posted on

Posted 28 Days Ago

job requisition id

JR109869

Confidencial (Apenas para Cadastrados) empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Confidencial (Apenas para Cadastrados) Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

The Technical Account Manager plays a critical role in ensuring customer success by providing advanced technical expertise and strategic guidance to enterprise customers. This role partners closely with customers to drive adoption of the Confidencial (Apenas para Cadastrados) platform, proactively manage risk, and deliver measurable business outcomes. You will collaborate across global teams while acting as a trusted advisor to technical, business, and executive stakeholders.

Key Responsibilities

Serve as a trusted technical advisor on Confidencial (Apenas para Cadastrados) platform architecture, configuration, and best practices.
Partner with Customer Care, Engineering, and DevOps teams to resolve complex technical issues aligned with customer priorities.
Build and maintain strong relationships with customer stakeholders at technical, operational, and executive levels.
Support Customer Success initiatives by providing deep technical insight that drives adoption and long-term value.
Lead operational and technical reviews, identify risks, and communicate recommendations and solution updates proactively.
Advocate for customer needs in internal discussions related to product roadmap and feature prioritization.
Monitor usage trends and platform performance to provide proactive optimization recommendations.
Develop and deliver technical documentation and enablement materials for customers and internal teams.
Manage at-risk customer situations by coordinating cross-functional action plans focused on resolution and improvement.
Translate business objectives into clear technical use cases and define scalable best practices for service delivery.

Qualifications

Bachelor’s degree or equivalent professional experience.
Minimum of 4 years of experience in Technical Account Management, Customer Success, Contact Center Operations, or Solutions Consulting.
Strong expertise in cloud contact center technologies, including IP Telephony, IVR, Routing, Workforce Management, and Analytics.
Broad understanding of modern computer technologies such as AI, networking, APIs, and programming concepts; Python scripting experience is a plus.
Proficiency in Microsoft Office and experience with escalation management and risk mitigation.
Excellent communication skills, including the ability to present complex technical concepts to executive audiences.
Demonstrated ability to manage multiple priorities in a fast-paced, global environment.
Fluent Portuguese, with advanced to fluent English and Spanish, required for global customer engagement and collaboration with regional and international stakeholders.
Willingness to obtain and maintain required Confidencial (Apenas para Cadastrados) product certifications.

Attributes

Proactive and self-driven professional with a strong sense of ownership and accountability.
Comfortable operating in a global, cross-functional environment.
Collaborative mindset aligned with Confidencial (Apenas para Cadastrados) values of empathy, teamwork, and innovation.
Strong focus on continuous improvement and delivering exceptional customer experiences.

#LI-Hybrid

If a Confidencial (Apenas para Cadastrados) employee referred you, please use the link they sent you to apply.

About Confidencial (Apenas para Cadastrados):

Confidencial (Apenas para Cadastrados)® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Confidencial (Apenas para Cadastrados) Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit

www.Confidencial (Apenas para Cadastrados).com

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at

reasonable.accommodations@Confidencial (Apenas para Cadastrados).com

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Confidencial (Apenas para Cadastrados) is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.