* Salário: R$ 18.000 a R$ 30.000 por mês (estimado)
* O valor exibido é uma estimativa calculada com base em dados públicos e referências do mercado. Não garantimos que este seja o salário oferecido para esta vaga específica.
Área: Tecnologia da Informação
Nível: Gerente
At Confidencial (Apenas para Cadastrados), we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
EXPECTATIONS AND TASKS
We are looking for an accomplished Confidencial (Apenas para Cadastrados) Technical Service Consultant who is well versed in delivering consistent, high-quality results to join our Confidencial (Apenas para Cadastrados) Enterprise Cloud Services team as a Technical Service Manager (TSM). You will contribute to Confidencial (Apenas para Cadastrados)'s global strategy by supporting our customers with their Confidencial (Apenas para Cadastrados) S/4 HANA adoption on their path to the Intelligent Enterprise as part of the Confidencial (Apenas para Cadastrados) Enterprise Cloud Services team.
Technical Service Managers play a critical part in helping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they want from their Confidencial (Apenas para Cadastrados) landscape. Your will act as a trusted technical advisor to our customers and partners. This includes analyzing customer’s business requirements and problems and working across the Confidencial (Apenas para Cadastrados) Enterprise Cloud Services and other Confidencial (Apenas para Cadastrados) departments to provide quality services to our customers, resolve technical complexities and accompany them throughout their entire cloud transformation journey.
Primary contact for customers for discussions about technology and innovations and serve as an escalation point person for technical issuesUnderstand the customer business, goals, and challenges to suggest solutions & services
Identify and position offerings by Confidencial (Apenas para Cadastrados) Enterprise Cloud Services that deliver value to the customer
Offer comprehensive knowledge on Confidencial (Apenas para Cadastrados) S/4HANA architecture, conversion, migration path, methodology and tools.
Understand the Confidencial (Apenas para Cadastrados) high availability or disaster recovery architecture, network, and virtual technologies (load-balancer, virtual machine)
Experience and knowledge in Confidencial (Apenas para Cadastrados) NetWeaver Administration, migration and upgrades
Identify top issues, define service plan, and drive implementation of identified action items across customer landscapes
Understanding of various Confidencial (Apenas para Cadastrados) cloud solutions and integration scenarios of Confidencial (Apenas para Cadastrados) systems with BTP, Ariba, SuccessFactors etc. (good to have)
Design optimal Confidencial (Apenas para Cadastrados) configuration to maximize system performance and availability.
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
Bachelor's degree or higher in one of the following areas: Computer Science, Engineering, Information Management
Solid know-how on Confidencial (Apenas para Cadastrados) Technologies and Products (Confidencial (Apenas para Cadastrados) certification highly beneficial),
Hyperscalers certification (AWS, Azure, GCP) is a plus
Analytical, solution-oriented and experience in working with cross-cultural teams
WORK EXPERIENCE
Strong experience under Confidencial (Apenas para Cadastrados) Technical Administration Background (Preferably in the domain of Confidencial (Apenas para Cadastrados) Basis skill) and should have knowledge & experience on Administration and Operations of Confidencial (Apenas para Cadastrados) solutions.
Among that, strong experience in customer facing role and should have excellent command on de-escalating the critical situations.
Hands on experience with working knowledge of Unix/Linux flavors
Hands on experience with working knowledge of Confidencial (Apenas para Cadastrados) HANA and Sybase databases
LANGUAGE SKILLS
English (advanced/fluent written & spoken)
Spanish is a plus
#Confidencial (Apenas para Cadastrados)ECSCareers
Bring out your best
Confidencial (Apenas para Cadastrados) innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, Confidencial (Apenas para Cadastrados) has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At Confidencial (Apenas para Cadastrados), you can bring out your best.
We win with inclusion
Confidencial (Apenas para Cadastrados)’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At Confidencial (Apenas para Cadastrados), we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
Confidencial (Apenas para Cadastrados) is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Confidencial (Apenas para Cadastrados) and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@Confidencial (Apenas para Cadastrados).com.
For Confidencial (Apenas para Cadastrados) employees: Only permanent roles are eligible for the Confidencial (Apenas para Cadastrados) Employee Referral Program, according to the eligibility rules set in the Confidencial (Apenas para Cadastrados) Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
AI Usage in the Recruitment Process
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: 438063 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid