* Salário: R$ 18.000 a R$ 30.000 por mês (estimado)
* O valor exibido é uma estimativa calculada com base em dados públicos e referências do mercado. Não garantimos que este seja o salário oferecido para esta vaga específica.
Área: Tecnologia da Informação
Nível: Gerente
Please, submmit your resume in English. Only resumes in English will be considered.
This position requires you to commit to out hybrid-work model policy and you'll be expected to be at Confidencial (Apenas para Cadastrados) office 3x a week.
ABOUT THE TEAM
Within the Customer Value Group board area, the mission of the Global Cloud Operation (GCO) is to ensure maximum value for every customer throughout their cloud journey by delivering exceptional E2E operational experience and seamless technical adoption. Within GCO, the mission of the Enterprise Cloud Services (ECS) delivery organization is to run and operate Confidencial (Apenas para Cadastrados)’s Cloud ERP Private offering. ECS delivers the technical managed services and technical operations across entire stack of Cloud ERP Private (RISE with Confidencial (Apenas para Cadastrados)) and helps thousands of customers globally to become intelligent enterprise. Services are delivered from all regions (EMEA/MEE/AMER/APAC) having a strong international focus and cultural diversity.
Technical Service Managers (TSM) is the role within Confidencial (Apenas para Cadastrados) Enterprise Cloud Services (ECS) organization overseeing all technical and technical managed service aspects of the Customer Engagement from the point of sale throughout the entire lifecycle of customer RISE contract. They deliver fixed-scope, proactive and outcome-based services across the entire Confidencial (Apenas para Cadastrados) software stack to Confidencial (Apenas para Cadastrados)’s RISE customers. This team is dedicated to customer centricity, client intimacy and support of client lifecycle management.
We create a stable foundation for our customers’ IT operations and support customers on their digital transformation journey to the intelligent enterprise based on S4/HANA. With continuous access to our expertise and the broader Confidencial (Apenas para Cadastrados) expert network, our customers can take advantage of the latest technologies to support continuous business innovation. Confidencial (Apenas para Cadastrados) ECS helps customers accelerate their innovation adoption, delivering the flexibility to adapt to business changes, rapidly implement technologies and standardize and optimize operations of Confidencial (Apenas para Cadastrados) centric solutions. The mission of this organization is to maximize the customer success by helping to manage complexity, ensure stable operations, mitigate risk and lowering total cost of operation, support customers on their journey to the intelligent enterprise powered by S4/HANA and releasing investment as well as customer resource capacity for innovation.
THE ROLE
As Technical Service Manager (TSM), we are looking for an accomplished Senior Confidencial (Apenas para Cadastrados) Technical Consultant in delivering high-quality results consistently. As a key member of ECS, you will be contributing to Confidencial (Apenas para Cadastrados)'s Global strategy of helping customers with adoption of Confidencial (Apenas para Cadastrados) S/4HANA on their path to the Intelligent Enterprise.
Technical Service Manager (TSM) acts as a trusted technical & Delivery advisor in the safeguarding and optimization of customer investments into Confidencial (Apenas para Cadastrados) ECS. TSM owns the customer landscape and advise on critical and complex landscape changes during life cycle management. TSM will work as a team with ECS internal service delivery and other roles within Confidencial (Apenas para Cadastrados) to serve and delight our customers, by providing quality services throughout their entire lifecycle.
This is a customer-facing role where you will be part of the ECS North America regional team.
Following are the key tasks that this role will perform:
- Primary contact for the customer regarding technology and cloud service delivery discussions.
- Run regular cadence with stakeholders at customer and manage expectations with regards to service delivery. Act as first escalation point.
- Own the technical discussions with the customer and act as the orchestrator of experts to obtain expertise from the Confidencial (Apenas para Cadastrados) delivery organization as required.
- Ownership & detailed understanding of the customer landscape managed within ECS & understand interdependencies between systems (both within ECS and beyond).
- Support the Account team and the TechOps teams for execution of the service delivery plan and calendar.
- Analyze customer technical requirements and organize / co-ordinate experts from ECS Delivery team and drive those topics to resolution to the satisfaction of the customer.
- Present the intricacies of the private offering, technical details, and engagement model to internal and external stakeholders.
- Support the customer or Confidencial (Apenas para Cadastrados) services teams to build customer-specific cloud roadmaps that cover topics around Infrastructure Architecture, Technical Managed services, security, and integration.
- Guide customers on all technical aspects like Business Continuity, Security & Compliance, Networks, etc.
- Assess customer security and network requirements to make sure the Confidencial (Apenas para Cadastrados) security architecture framework can meet customer requirements.
- Conduct Technical & operational reviews (monthly) to measure the progress against defined Cloud architecture & roadmap; establish and drive resolution plans to resolve issues and problems to completion.
- Support the migration roadmap together with partners, System Integrators, and or Confidencial (Apenas para Cadastrados) Professional Services.
- Comprehensive knowledge on S/4HANA architecture, conversion, migration path, methodology and tools.
- Understanding of various Confidencial (Apenas para Cadastrados) cloud solutions and integration scenarios of Confidencial (Apenas para Cadastrados) systems with BTP, Ariba, Successfactors etc.
EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES
- Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Management.
- High proficiency in the Confidencial (Apenas para Cadastrados) product portfolio, offerings, and industry solutions.
- Strong technical project management skills & customer-facing experience
- Strong ability to translate between technical and non-technical audience with confidence
- Strong engagement management, relationship building and de-escalation skills
- Excellent presentation, communication and moderator skills
- Good understanding of Confidencial (Apenas para Cadastrados) solutions (releases, platform interdependencies, etc.)
- Good understanding of operational aspects (Application or Technical) of Confidencial (Apenas para Cadastrados) solutions in a cloud environment.
- Good understanding of capabilities of at least one Hyperscale Clouds (AWS; MS Azure or GCP).
- Willingness to undertake customer-related travel on short notice.
WORK EXPERIENCE
- Demonstrated, advanced-level experience performing Confidencial (Apenas para Cadastrados) Basis administrative duties is REQUIRED.
- Extensive, client-facing background in Confidencial (Apenas para Cadastrados) Technical Consulting.
- Strong track record in solution design, enterprise architecture, and/or Confidencial (Apenas para Cadastrados) implementation within complex environments.
- Proven experience in technical project management for Confidencial (Apenas para Cadastrados) Operations or Confidencial (Apenas para Cadastrados) Implementation.
- Confidencial (Apenas para Cadastrados) NetWeaver, OS/DB migration, Confidencial (Apenas para Cadastrados) HANA, TOGAF certifications are plus.
- Experience and certifications with IaaS Providers (AWS, MS Azure, or GCP) are an advantage.
- Confidencial (Apenas para Cadastrados) HANA and S/4 HANA skills would be very helpful but not mandatory.
- Understanding of Cloud ERP Private (RISE with Confidencial (Apenas para Cadastrados))
- Cloud security including Cyber Security, Encryption, and key management knowledge is preferred.
#Confidencial (Apenas para Cadastrados)ECSCareers
Bring out your best
Confidencial (Apenas para Cadastrados) innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, Confidencial (Apenas para Cadastrados) has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At Confidencial (Apenas para Cadastrados), you can bring out your best.
We win with inclusion
Confidencial (Apenas para Cadastrados)’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At Confidencial (Apenas para Cadastrados), we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
Confidencial (Apenas para Cadastrados) is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Confidencial (Apenas para Cadastrados) and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@Confidencial (Apenas para Cadastrados).com.
For Confidencial (Apenas para Cadastrados) employees: Only permanent roles are eligible for the Confidencial (Apenas para Cadastrados) Employee Referral Program, according to the eligibility rules set in the Confidencial (Apenas para Cadastrados) Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
AI Usage in the Recruitment Process
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: 448864 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid