Tier 3 Enterprise Management (EM) Administrator | Administration Support Services

Location: Remote – Available across U.S. and Puerto Rico

Clearance Level: Public Trust (ADP/IT-II); Tier 3 Investigation (NACLC)
Citizenship: U.S. Citizenship required

Summary

We are seeking candidates for a potential opportunity as Tier 3 Enterprise Management (EM) Administrator to join our team supporting the Defense Health Agency’s global IT infrastructure. This role provides advanced enterprise administration and engineering expertise across hybrid cloud and on-premise environments, ensuring secure and scalable operations for over 200,000 users and 250,000 devices worldwide. You will play a critical role in sustaining mission-critical healthcare IT services that directly support the readiness of service members, veterans, and their families.

Key Responsibilities

• Administer and maintain EM tools such as MECM, Intune, Azure AD, and Microsoft enterprise platforms.

• Serve as a Tier 3 escalation point for complex infrastructure and endpoint issues.

• Support security compliance and configuration standards through automation.

• Collaborate with cybersecurity, engineering, and service desk teams on enterprise-wide solutions.

• Monitor system performance and participate in after-hours operations as required.

Preferred Tools & Technologies

• Microsoft Endpoint Configuration Manager (MECM/SCCM)

• Microsoft Intune and Azure Active Directory (Entra ID)

• Group Policy Objects (GPOs) and Windows Server OS

• System monitoring tools (SCOM, Quest Suite)

• PowerShell scripting and automation frameworks

Minimum Qualifications

• Strong experience with MECM/SCCM, Intune, GPO management, and hybrid cloud environments.

• Ability to troubleshoot complex enterprise system issues and drive resolution.

• Strong communication and collaboration skills in mission-focused IT environments.

• U.S. Citizenship and ability to obtain and maintain a Public Trust (Tier 3/NACLC) clearance.

Education & Certifications

• Required (Foundational – one of the following):

  • Bachelor’s degree in IT / Cybersecurity / Data Science / IS / CS (ABET or CAE accredited),

  • OR Cloud+, GICSP, SSCP, Security+, or GSEC.

• Required (CE – one of the following):

  • Microsoft Azure Administrator Associate,

  • OR Microsoft Windows Server Hybrid Administrator Associate.

Why Join Us?

At Confidencial (Apenas para Cadastrados), you’ll join a mission-driven team sustaining and modernizing IT services across the Military Health System. You will have the opportunity to apply your technical expertise in a high-impact environment, ensuring secure and reliable technology that directly supports national defense and healthcare readiness.

Apply today and take the next step in your career as a Tier 3 Enterprise Management Administrator.

Please Note: This position is contingent upon contract award. Candidates selected will be notified once the award has been confirmed.