* Salário: R$ 18.000 a R$ 30.000 por mês (estimado)
* O valor exibido é uma estimativa calculada com base em dados públicos e referências do mercado. Não garantimos que este seja o salário oferecido para esta vaga específica.
Área: Tecnologia da Informação
Nível: Gerente
Global OperationsConfidencial (Apenas para Cadastrados) Shop - Partner Operations & Quality Manager - Seller Acquisition & Enablement
Location
:
Sao Paulo
Employment Type
:
Regular
Job Code
:
A229063
Responsibilities
Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. Our mission is to create the most trustworthy E-commerce platform with a delightful service experience.
Within GNE, the Service Support Centre (SSC) provides customer service for Buyers, Sellers, and Creators across the globe.
Role & Responsibilities:
- Act as the primary operational owner for BPO partners supporting seller acquisition and early enablement, ensuring stable delivery, execution quality, and adherence to defined seller onboarding and activation SOPs.
- Design and operate the quality assurance and compliance framework specific to seller outbound, onboarding, and early activation scenarios, including QA scorecards, sampling, calibration, and corrective actions.
- Monitor BPO execution quality, data accuracy, and seller-facing compliance risks, with a strong focus on mis-selling prevention, promise accuracy, and correct expectation setting.
- Own day-to-day operational issue tracking and escalation, driving root-cause analysis and resolution in partnership with Training, Product, Policy, and Vendor Management teams.
- Partner with Vendor Management to support BPO performance reviews, improvement plans, and ongoing delivery optimization.
- Translate operational and QA insights into process improvements, SOP refinements, and enablement recommendations to continuously improve seller conversion and experience.
Minimum Qualifications:
- +5 years of experience in operations, partner/BPO management, quality assurance, or service delivery, preferably within seller/merchant operations, marketplaces, or e-commerce platforms.
- Hands-on experience supporting outbound, onboarding, or enablement programs (sales, seller ops, or growth-related operations preferred).
- Strong background in quality assurance and compliance, including QA framework design, audits, calibrations, and corrective action management.
- Experience working closely with outsourced teams or BPO partners, with clear understanding of delivery governance and execution risks.
- Data-driven mindset; comfortable using operational metrics and QA data to identify trends, risks, and improvement opportunities.
- Strong communication and stakeholder management skills; able to work effectively with Operations, Training, Product, Policy/Legal, Finance, and external vendors.
- High ownership, detail-oriented, and execution-focused; able to operate independently without people management responsibilities.
- Familiarity with seller onboarding flows, outbound operations, or contact center environments is a strong plus.
About ByteDance Brazil
ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including Confidencial (Apenas para Cadastrados).
Why Join Us
Inspiring creativity is at the core of Confidencial (Apenas para Cadastrados)'s mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
Confidencial (Apenas para Cadastrados) is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At Confidencial (Apenas para Cadastrados), our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Confidencial (Apenas para Cadastrados) Accommodation
Confidencial (Apenas para Cadastrados) is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at
https://tinyurl.com/RA-request