* Salário: R$ 18.000 a R$ 30.000 por mês (estimado)
* O valor exibido é uma estimativa calculada com base em dados públicos e referências do mercado. Não garantimos que este seja o salário oferecido para esta vaga específica.
Área: Tecnologia da Informação
Nível: Gerente
Global OperationsConfidencial (Apenas para Cadastrados) Shop - Seller Governance Program Manager
Location
:
Sao Paulo
Employment Type
:
Regular
Job Code
:
A97782
Responsibilities
Our E-commerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users but also sellers and creators. We value user experience and work on policies, rules, products, and systems to ensure quality. We are looking for passionate talents to join us, thus together we can build a e-commerce ecosystem that is innovative, secure, and intuitive for our users.
Responsibilities:
- Collaborate with governance and experience teams to assist in designing e-commerce platform policies across various domains, including seller, listings, intellectual property rights, content & creator, and customer experience policies.
- Support the creation of clear, user-friendly policy articles for external audiences.
- Assist in developing detailed execution playbooks based on specific policy, and help track implementation progress.
- Contribute to ongoing improvements of seller-facing policies to enhance clarity, accessibility, and alignment with business goals.
- Assist in creating proactive monitoring and detection initiatives for policy violations, and support their ongoing optimization through data analysis.
- Support investigations and resolution of platform policy violations or process-related incidents.
- Help build and maintain standard operating procedures (SOPs) to streamline issue handling.
- Coordinate cross-functional communications, and prepare basic case and data summaries related to policy and experience issues.
Minimum Qualifications:
- Bachelor's degree or equivalent.
- +1 years of relevant experience, such as internship, entry-level role, or related coursework in e-commerce.
- High Oral/Written proficiency in English is required for this role due to cross functional collaboration with global teams.
- Strong interest in program coordination, stakeholder communication, and process improvement.
- Ability to quickly learn and adapt in a fast-paced environment.
- Good at explaining ideas clearly and collaborating effectively with teams.
About ByteDance Brazil
ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including Confidencial (Apenas para Cadastrados).
Why Join Us
Inspiring creativity is at the core of Confidencial (Apenas para Cadastrados)'s mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
Confidencial (Apenas para Cadastrados) is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At Confidencial (Apenas para Cadastrados), our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Confidencial (Apenas para Cadastrados) Accommodation
Confidencial (Apenas para Cadastrados) is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at
https://tinyurl.com/RA-request