* Salário: R$ 2.000 a R$ 5.000 por mês (estimado)
* O valor exibido é uma estimativa calculada com base em dados públicos e referências do mercado. Não garantimos que este seja o salário oferecido para esta vaga específica.
Área: Outros
Nível: Junior
The Role:
Fidessa's Trading Support Analysts provide functConfidencial (Apenas para Cadastrados)al support for all customer requests across Fidessa's multi-asset product range. This opening has specific focus around the support and training of new and existing users of the Fidessa equities trading and risk management platform. This platform provides high-speed access to global equities exchanges and executConfidencial (Apenas para Cadastrados) venues and is used by top tier brokers worldwide. Based in São Paulo this team is part of the Fidessa Global Service Desk and is formed of an enthusiastic mix of individuals with strong technical, functConfidencial (Apenas para Cadastrados)al and customer service skills, looking for a challenging and varied role in a fast paced environment.
This is an excellent opportunity for someone with up to 4 years of experience who wants direct interactConfidencial (Apenas para Cadastrados) with clients and trading floors, exposure to complex financial products and a career pathway in trade support, product management or technical account management.
Key Responsibilities:
- In order to meet the requirements of the Customer base and the diverse needs of the evolving trading landscape, the Trading Support team caters to the immediate needs of our customers, resolving a high percentage of issues independently and liaising with specialist groups within the business and technology to ensure fast resolutConfidencial (Apenas para Cadastrados) of issues that require additConfidencial (Apenas para Cadastrados)al coordinatConfidencial (Apenas para Cadastrados) to resolve.
- In additConfidencial (Apenas para Cadastrados) to providing real time phone, chat, and e-mail Support, Trading Support Analysts may be expected to conduct on-site customer visits within Mexico and South America to provide product training and support for Fidessa users. These visits provide valuable ground-level insight on how customers are using Fidessa services and can be leveraged to introduce solutConfidencial (Apenas para Cadastrados)s that will help improve customer workflows through new and existing Fidessa solutConfidencial (Apenas para Cadastrados)s.
Required Skills, Experience, and QualificatConfidencial (Apenas para Cadastrados)s:
- At least 1 year of experience in equities trading operatConfidencial (Apenas para Cadastrados)s, including basic knowledge of the equity markets and an understanding of equity business flows. Recent grads with significant internship experience in equities trading operatConfidencial (Apenas para Cadastrados)s, equity markets and equity business lows will also be considered.
- Excellent written and verbal communicatConfidencial (Apenas para Cadastrados) skills, demonstrating the ability to communicate succinctly and accurately to customers
- Bachelor's degree in a technical or engineering concentratConfidencial (Apenas para Cadastrados) (Computer Science, InformatConfidencial (Apenas para Cadastrados) Systems, Computer Engineering) with a business focus OR Business-related degree with significant exposure to InformatConfidencial (Apenas para Cadastrados) Systems, Computer Science or Computer Engineering
- Self-motivated and positive attitude
- Strong customer service ability
- Excellent problem-solving skills
- Ability to handle stressful situatConfidencial (Apenas para Cadastrados)s in a trading environment
- Proficiency in Spanish is a requirement
Desired Experience and Competencies:
- Experience supporting Software as a Service platforms
- Knowledge of financial software platforms
About Us
We’re a diverse group of visConfidencial (Apenas para Cadastrados)ary innovators who provide trading and workflow automatConfidencial (Apenas para Cadastrados) software, high-value analytics, and strategic consulting to corporatConfidencial (Apenas para Cadastrados)s, central banks, financial institutConfidencial (Apenas para Cadastrados)s, and governments. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.
Over 2,000 of the world’s leading corporatConfidencial (Apenas para Cadastrados)s, including 50% of the Fortune 500 and 30% of the world’s central banks, trust Confidencial (Apenas para Cadastrados) solutConfidencial (Apenas para Cadastrados)s to manage their cash, in-house banking, commodity supply chain, trading and risk.
Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure.
Confidencial (Apenas para Cadastrados) is a rapidly expanding and dynamic group with 13,000 employees and offices in more than 40 cities around the globe.
Our ever-expanding global footprint, cutting edge products, and over 40,000 customers worldwide provide an unparalleled career experience for those who share our visConfidencial (Apenas para Cadastrados).
Confidencial (Apenas para Cadastrados) is committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities, abilities, cultures, and traditConfidencial (Apenas para Cadastrados)s of the individuals who comprise our organizatConfidencial (Apenas para Cadastrados) and recognize the value that different backgrounds and points of view bring to our business.
Confidencial (Apenas para Cadastrados) adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applicatConfidencial (Apenas para Cadastrados)s, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisConfidencial (Apenas para Cadastrados)s are ultimately made by humans. If you would like more informatConfidencial (Apenas para Cadastrados) about how your data is processed, please contact us.