Analista de Infraestrutura

* Salário: R$ 3.000 a R$ 6.000 por mês (estimado)

* O valor exibido é uma estimativa calculada com base em dados públicos e referências do mercado. Não garantimos que este seja o salário oferecido para esta vaga específica.

Área: Tecnologia da Informação

Nível: Junior

Ï Collect, analyze, and interpret data related to workplace services to understand employee needs, trends and identify areas for improvement Ï Document, track, and monitor all workplace services service desk requests to ensure timely and accurate resolution in line within service level agreements (SLAs) Ï Monitor key performance indicators (KPIs) related to service initial response times and overall workplace satisfaction Ï Create reports to communicate data insights Ï Collaborate with the Workplace Services team to implement improvements based on data insights and feedback Ï Develop and maintain a knowledge base of documents for Workplace Services teams and employees Ï Serve as a point of contact for the Service Desk Agent when escalated employee concerns, ensuring quick resolution Ï Participate in cross-functional projects to promote a seamless workplace experience Ï Assist with onboarding and offboarding processes from Workplace Services teams Ï Collaborate with the Workplace Services and IT teams to troubleshoot issues and implement improvements Ï Customer service skills Ï Strong ability with Slack and Salesforce Service Cloud and Corrigo Ï Strong analytical skills with the ability to gather, interpret, and present data to diverse audiences Ï Excellent oral and written communication skills Ï English mandatory, Spanish and Portuguese preferred

• Tíquete Alimentação
• Seguro de Vida em Grupo
• Assistência Odontológica
• Assistência Médica / Medicina em grupo
• Tíquete Refeição
• Seguro Saúde
• Vale Transporte
• Participação nos lucros