* Salário: R$ 3.000 a R$ 6.000 por mês (estimado)
* O valor exibido é uma estimativa calculada com base em dados públicos e referências do mercado. Não garantimos que este seja o salário oferecido para esta vaga específica.
Área: Tecnologia da Informação
Nível: Junior
- Create accurate sales and service quotes based on customer needs, pricing rules, and approved offerings
- Apply discounts, promotions, and pricing adjustments in line with SOPs and approval guidelines
- Clearly explain quotes, pricing, and terms to customers
- Ensure all quotes are complete, compliant, and properly documented
- Enter customer orders accurately into ERP systems
- Validate order details including products, services, pricing, billing information, shipping information and customer data
- Process order changes, amendments, cancellations, upgrades, and downgrades according to SOPs
- Place purchase orders for the finished goods to the respective factories
- Maintain close communication with operations and planning
- Handle customer inquiries via email, chat, or other supported channels
- Provide clear, professional, and customer‑focused communication
- Resolve basic order or quote issues and escalate complex cases when required
- Follow all established SOPs for quoting, order entry, approvals, and documentation
- Ensure compliance with pricing governance, data protection, and internal controls
- Identify and report SOP gaps, errors, or improvement opportunities to the SOP team lead
- Maintain high accuracy to minimize rework, escalations, and customer complaints
- Work closely with Customer Care Operations, Planning, Operations, Logistics and Finance
- Participate in training, coaching sessions, and process updates
- Provide feedback on SOP usability and customer impact
- Support process improvements aimed at reducing errors and improving efficiency
- High school diploma or equivalent (Bachelor’s degree preferred but not required)
- 1–3+ years of experience in Customer Care, Sales Support, or Order Management
- Hands‑on experience with sales or service quoting and order entry processes
- Strong attention to detail and accuracy
- Customer‑focused mindset with strong communication skills
- Ability to follow structured processes and SOPs consistently
- Basic understanding of sales, pricing, and order‑to‑cash processes
- Ability to manage multiple tasks in a fast‑paced environment
- Experience with CRM and order management systems (e.g., Salesforce , Navision or similar)
- Experience in a high‑volume or complex customer care environment
- Familiarity with discount approval processes and pricing rules
- Experience working in regulated or policy‑driven environments
Confidencial (Apenas para Cadastrados) is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.5 billion.
AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 22,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK is a component of the S&P 500. Visit https://www.ametek.com/careers for more information.