* Salário: R$ 2.000 a R$ 5.000 por mês (estimado)
* O valor exibido é uma estimativa calculada com base em dados públicos e referências do mercado. Não garantimos que este seja o salário oferecido para esta vaga específica.
Área: Outros
Nível: Gerente
Job Title: Customer Experience Manager
About the Role
At Fantazzia Home & Living, we are redefining home comfort and luxury for our customers. We’re seeking a passionate Customer Experience Manager to lead our client-focused initiatives, ensure exceptional service, and enhance every interaction our customers have with our brand.
If you thrive on improving customer satisfaction, analyzing feedback, and leading a team to deliver excellence, this role is your opportunity to make a direct impact on our brand reputation and customer loyalty.
Key Responsibilities
- Develop and implement customer experience strategies to drive satisfaction and loyalty.
- Monitor customer feedback across channels and implement process improvements.
- Lead, train, and mentor the customer service team to exceed performance goals.
- Collaborate with marketing, sales, and operations to enhance the overall customer journey.
- Analyze customer metrics, prepare reports, and provide actionable insights to management.
- Resolve escalated customer issues with efficiency, empathy, and professionalism.
Qualifications
- Bachelor’s degree in Business, Marketing, Hospitality, or related field.
- 5+ years in customer experience, customer success, or client services, preferably in retail or lifestyle brands.
- Proven leadership experience managing high-performing teams.
- Strong analytical, communication, and problem-solving skills.
- Familiarity with CRM tools and customer feedback platforms.
- Passion for delivering exceptional customer experiences.
Why Work With Us
- Be part of a growing, innovative home lifestyle brand with strong community presence.
- Work in a collaborative, supportive environment that values your ideas and growth.
- Lead initiatives that directly improve our customers’ lives and satisfaction.
- Opportunities for professional development and career advancement within the company.
Schedule & Benefits
- Full-time, Monday to Friday with flexible hours
- Competitive salary with performance incentives
- Paid time off and wellness program
- Store discount on Fantazzia Home & Living products
- Professional development opportunities
How to Apply
Ready to make a meaningful impact on our customers’ experience? Click “Apply Now” to submit your application and join the Fantazzia Home & Living family.
Pagamento: R$10.000,00 - R$20.000,00 por mês
Local do trabalho: Presencial