* Salário: R$ 3.000 a R$ 6.000 por mês (estimado)
* O valor exibido é uma estimativa calculada com base em dados públicos e referências do mercado. Não garantimos que este seja o salário oferecido para esta vaga específica.
Área: Tecnologia da Informação
Nível: Junior
- Respond to inbound customer calls and emails within 24 hours, minimizing voicemail and ensuring timely resolution
- Resolve customer inquiries related to pricing, order status, lead times, inventory availability, tracking, and documentation
- Provide technical and application support by delivering accurate product information, datasheets, manuals, drawings, and compliance certificates
- Enter, maintain, and manage sales orders, customer records, and serial numbers in Oracle and Salesforce
- Review customer purchase orders for accuracy, commercial requirements, and compliance with terms and conditions
- Acknowledge orders, coordinate ship dates with manufacturing, and monitor order progress, including expedited requests
- Proactively communicate with customers regarding order delays, expediting options, and status changes
- Triage and coordinate resolution of customer issues involving pricing, quality, shipping, and service
- Connect end users with appropriate regional distributors, sales representatives, and eCommerce channels
- Maintain accurate digital records of orders, acknowledgments, certificates, and related documentation
- Log customer and sales interactions in Salesforce and route qualified leads to the Sales team
- Ensure compliance with AMETEK policies, procedures and export regulations
- Perform additional duties as assigned
- Completed secondary education (high school diploma) required; Associate or Bachelor’s degree from a college or technical school preferred
- 1–3 years of customer service or order management experience
- Strong written and verbal communication skills in English
- Customer focused mindset with enthusiasm for learning technical products and applications
- Self-motivated, well organized, and able to work independently with minimal supervision
- Proficiency in Microsoft Office applications (Word, Excel, Teams; Copilot preferred)
- Experience using ERP or MRP systems preferred (Oracle strongly preferred)
- Experience in using CRM software preferred (Salesforce strongly preferred)
- Familiarity with technical documentation or drawings preferred
- Previous experience in a manufacturing or industrial environment preferred
- Self-driven, detail-oriented, and comfortable working independently in a global matrix organization
At AMETEK STC we believe in building a sustainable future for our customers, colleagues, suppliers, and the communities in which we operate. We take an active role in promoting real change, by contributing to a healthy, fair, and sustainable society in many of the countries our facilities are located. We call it #CareForTomorrow!
Confidencial (Apenas para Cadastrados) is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.5 billion.
AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 22,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK is a component of the S&P 500. Visit https://www.ametek.com/careers for more information.