* Salário: R$ 3.000 a R$ 6.000 por mês (estimado)
* O valor exibido é uma estimativa calculada com base em dados públicos e referências do mercado. Não garantimos que este seja o salário oferecido para esta vaga específica.
Área: Tecnologia da Informação
Nível: Junior
Part of the Hoam Ventures Group, VendorSmart is a platform that connects property managers with a large network of specialized service providers, helping simplify and modernize property management projects through efficient, transparent, and cost-saving solutions.
At VendorSmart, you will join a forward-thinking, innovative team that values growth and enjoys the work we do and working with each other.
This is an exciting and rare opportunity to be at the leading edge of a newly forged industry that is experiencing hypergrowth. You will be joining a high-energy team with a ‘work hard, play hard’ mentality.
About the Position
We are seeking a Customer Support Representative for an opportunity based in Plantation, FL (remote position). This role is responsible for assisting and supporting vendors and managers Monday through Friday, 9:00 AM to 5:00 PM (Eastern Time Zone). Daily responsibilities include helping vendors and clients navigate our system through email, phone, and screen-sharing support.
The ideal candidate is comfortable troubleshooting software issues reported by users and handling support needs such as missing documentation, incomplete company setups, and user training on proper system use. Strong communication skills, both by phone and email, are essential. In this role, you will report to a Team Lead or the Support Manager and receive training from experienced members of the team.
What your day-to-day will look like:
- Provide support to customers and vendors via phone, email, and screen sharing;
- Answer general questions regarding platform access, usage, and memberships;
- Ask questions to better understand the source of reported issues;
- Help customers troubleshoot problems they encounter while using the platform;
- Guide users on best practices and proper system usage;
- Review insurance documents and upload them into our compliance system;
- Collaborate with the team to continuously improve processes and user experience
What we expect from you:
- Proficiency in English
- Customer service experience (3+ years preferred)
- High attention to detail and ability to problem solve
- Excellent verbal and written communication
- Should be able to work with a team and independently
- Resilient and able to adapt to changing environments
- MS Office savvy (Outlook, Word, Excel)
- Experience with Zendesk is a plus
- Knowledge of the property management or commercial insurance industry is a plus
What we offer:
- 100% Remote work
- PJ Contract
- Payment in Dollar via Deel platform
Want to learn more about us? We invite you to take a look at our website: VendorSmart