* Salário: R$ 2.000 a R$ 5.000 por mês (estimado)
* O valor exibido é uma estimativa calculada com base em dados públicos e referências do mercado. Não garantimos que este seja o salário oferecido para esta vaga específica.
Área: Outros
Nível: Gerente
We’re looking for a Delivery Manager to help structure and scale our delivery operation as we expand into increasingly complex enterprise environments. This role will be critical in building operational excellence, increasing delivery predictability, and creating a scalable leadership layer across our Services organization.
Main Responsibilities
Lead the Delivery function team, reducing operational friction on senior leadership while increasing execution capacity for complex and strategic projects;
Structure and scale the delivery operation across SMB and Enterprise segments, ensuring consistency, predictability, and high-quality execution;
Lead, mentor, and develop multidisciplinary delivery teams, fostering a strong leadership bench and scalable team structure;
Own end-to-end project execution, ensuring delivery on time, within scope, and with high standards of quality and customer satisfaction;
Design and implement delivery processes, methodologies, and playbooks to standardize and optimize operations;
Act directly on high-impact and complex projects, ensuring successful outcomes in critical scenarios;
Establish governance frameworks, KPIs, and performance tracking to drive operational excellence and continuous improvement;
Manage and influence internal and external stakeholders, including C-level interactions when needed
Drive strong alignment across Sales, Services, Support, and Customer Success to ensure a seamless customer journey;
Anticipate risks and proactively address challenges across the full delivery lifecycle;
Main Requirements
Strong experience in Service Delivery or Services Management roles within technology companies;
Proven track record managing complex projects, ideally in enterprise, cybersecurity, or infrastructure environments;
Experience leading and scaling multidisciplinary teams in growing environments;
Solid project management expertise, including both traditional and agile methodologies;
Experience working in global or multi-region environments, ideally building or transforming delivery organizations;
Ability to operate effectively in high-growth, high-pressure environments with strong execution discipline;
Experience in developing leaders and growing team capabilities
Advanced English;
What we offer:
Hiring Model: “CLT”;
Health and Dental plan – SulAmérica (no co-payment);
Meal voucher – R$1,210.00/month (via Caju);
Home office allowance – R$100.00/month;
Wellhub subscription (well-being benefit);
Day off on your birthday;
English language classes;
Access to ALURA (tech and career development courses);
All equipment provided;
100% remote position, with the possibility to visit the São Paulo (Pinheiros) office when desired.