* Salário: R$ 3.000 a R$ 6.000 por mês (estimado)
* O valor exibido é uma estimativa calculada com base em dados públicos e referências do mercado. Não garantimos que este seja o salário oferecido para esta vaga específica.
Área: Tecnologia da Informação
Nível: Junior
General Information
Req #
WD00100358
Career area:
Information Technology
Country/Region:
Brazil
State:
São Paulo
City:
Sao Paulo
Date:
Wednesday, June 10, 2026
Working time:
Full-time
Additional Locations:
- Brazil - São Paulo - São Paulo
- Brazil - São Paulo - Sao Paulo
Why Work at Confidencial (Apenas para Cadastrados)
We are Confidencial (Apenas para Cadastrados). We do what we say. We own what we do. We WOW our customers.
Confidencial (Apenas para Cadastrados) is a US$83 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Confidencial (Apenas para Cadastrados) has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Confidencial (Apenas para Cadastrados)’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Confidencial (Apenas para Cadastrados) is listed on the Hong Kong stock exchange under Confidencial (Apenas para Cadastrados) Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Confidencial (Apenas para Cadastrados)’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.Confidencial (Apenas para Cadastrados).com, and read about the latest news via our StoryHub.
Description and Requirements
Role Overview
The Hardware Certification Intermediate Analyst is responsible for managing the certification and update lifecycle of hardware across enterprise environments. This role ensures compatibility with Windows, Linux, and macOS, while maintaining certified hardware inventories and overseeing driver deployment through tools such as MDT and SCCM.
Key Responsibilities
- Manage hardware certification and updates across enterprise environments
- Ensure compatibility with Windows, Linux, and macOS operating systems
- Analyze and catalog hardware models and part numbers, maintaining an up-to-date inventory
- Perform driver certification, download, classification, and updates (e.g., .exe and .inf files)
- Maintain and update driver repositories in MDT, SCCM, or similar platforms, removing obsolete components
- Validate operating system boot processes and confirm usability after updates and certifications
- Manage certification logistics and documentation, including asset tracking and boot media maintenance
- Act as an escalation point for customer satisfaction issues
- Participate in regular customer meetings
- Prepare and maintain detailed technical documentation and reports
Key Skills & Competencies
- Strong verbal and written communication skills
- Solid knowledge of hardware and software support technologies
- Ability to diagnose and resolve intermediate-level technical issues
- Understanding of IT service environments and operational processes
- Ability to build effective working relationships across teams
- Experience working with ITSM tools (ServiceNow preferred)
- Hands-on experience with Microsoft MDT, SCCM, and Intune
Experience & Qualifications
Experience:
- 2–5 years of experience in IT support or field services, in either internal or outsourced environments
Education:
- Undergraduate degree in an IT-related discipline, or
- Technical high school diploma with relevant IT certifications
Certifications
Required:
- ITIL Foundation
Preferred (at least two or equivalent):
- MD-100: Windows Client
- MD-101: Managing Modern Desktops
- MD-102: Explore Endpoint Management
- SC-900: Security, Compliance, and Identity Fundamentals
- 20703-1: Administering System Center Configuration Manager
- 55313AC: Administering Configuration Manager, Part I
- macOS Support Essentials
- LPI Linux Essentials
Additional Locations:
- Brazil - São Paulo - São Paulo
- Brazil - São Paulo - Sao Paulo
- Brazil
- Brazil - São Paulo
* Brazil - São Paulo - São Paulo , * Brazil - São Paulo - Sao Paulo