Your skills

• 2 years of IT experience (or equivalent)
• Ability to build relationships
• Excellent time management skill
• Experience in OS, Apps and H/W installation and troubleshooting depending on project products

Your tasks

The Onsite Technician is a responsible role based on extensive expert knowledge and experience in

direct customer service which is the core of our business. They carry out work for various customers

by directly visiting their sites or being permanently assigned to a specific customer at their site and

providing relevant technical assistance. They ensure that the delivery of services is in accordance with SLAs and project requirements, that no over-delivery is done and work is logged in appropriate systems. Main responsibilities:

• Provide day to day local/remote desktop support
• Handle inbound calls and answer questions
• Troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system
• Printer support (Installation)
• Conference Room support (Equipment setup and troubleshooting)
• Network support (standard patching and cabling)

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.