* Salário: R$ 2.000 a R$ 5.000 por mês (estimado)
* O valor exibido é uma estimativa calculada com base em dados públicos e referências do mercado. Não garantimos que este seja o salário oferecido para esta vaga específica.
Área: Outros
Nível: Junior
Job descriptionJob Description
We are looking for a Back Office Support Analyst (Treasury Systems). This role focuses on providing functional and technical support for Treasury and Accounting systems, ensuring system reliability, user support, and continuous service improvement in an international environment.
The position requires strong interaction with global stakeholders, including Finance, Accounting, Treasury, and IT teams, as well as external vendors. The professional will play a key role in incident management, user support, process monitoring, and knowledge sharing.
Your missions
Investigate and resolve incidents related to Treasury Management Systems (TMS), performing root cause analysis (RCA) and implementing corrective and preventive actions
Provide functional and technical support to Finance users, including ticket qualification, resolution, and escalation when necessary
Monitor system processes and interfaces to ensure proper execution and business continuity
Manage incidents, changes, and problems following ITSM practices (e.g., ServiceNow), ensuring SLA and KPI compliance
Contribute to continuous improvement initiatives by identifying system usage enhancements and operational efficiencies
Support release management activities, including Non-Regression Testing (NRT), validation, and documentation of defects
Develop and maintain documentation such as user guides, FAQs, training materials, and knowledge bases
Deliver user training and onboarding sessions, promoting best practices and effective system usage
Collaborate with global teams, including Level 3 support, Master Data teams, and external vendors, to ensure service continuity
Participate in the transition from project (Build) to support (Run), ensuring proper knowledge transfer and process alignment
Maintain and improve support tools, workflows, and knowledge-sharing platforms (e.g., SharePoint)
Monitor KPIs, report system performance, and proactively suggest improvements
Your profile
Experience in Treasury, Accounting systems, or IT support roles
Strong understanding of Treasury and Accounting processes (e.g., cash management, reconciliation, financial operations)
Experience supporting TMS and ERP systems in a functional and/or technical capacity
Solid knowledge of incident, change, and problem management processes (ITIL or similar frameworks)
Experience with ITSM tools such as ServiceNow for ticket management
Strong analytical and problem-solving skills, with the ability to perform root cause analysis
Experience with testing activities, including Non-Regression Testing (NRT) and release validation
Familiarity with system monitoring, interfaces, and process tracking
Knowledge of tools such as Microsoft Office (advanced), SharePoint; Power BI or Power Apps is a plus
Exposure to treasury systems is a plus
Strong communication skills, with the ability to interact with technical and business stakeholders
Ability to work independently and collaboratively in a global, multicultural environment
Fluency in English and Portuguese (written and spoken)
What we offer
Opportunity to work in a global and collaborative environment
Exposure to Treasury and Finance systems in an international context
Participation in continuous improvement and strategic support initiatives
Professional development and learning opportunities
Interaction with global stakeholders and multicultural teams
Who are we?
Confidencial (Apenas para Cadastrados) Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Confidencial (Apenas para Cadastrados) is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.
At Confidencial (Apenas para Cadastrados), we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible. Here's what our recruitment process looks like:
Brief Call: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!
Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Confidencial (Apenas para Cadastrados): our culture, our roots, our teams, and your career opportunities!
Case study: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.
As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience.
We look forward to meeting you!