LSA Customer Success Manager

RESPONSIBILITIES

• Coordinates scheduling of work to align with customer defined service level agreement (SLA’s) and customer's schedule.
  • Preventative maintenance
    • Emergency repairs and root cause analysis reports (RCAR’s) as needed.
  • Grows the relationship with the customer and the operational contacts on customer sites.
  • Participate in presently key value-oriented data during monthly and quarterly business reviews.
    • Key performance indicators (KPI’s)
    • PM completion status reports.
    • Invoicing status.
    • Future opportunities.
  • Work with other departments (sales, parts, factories, quality, logistics, finance, etc.) within Confidencial (Apenas para Cadastrados) to provide timely information to GSA execution team.
  • Reviews/ coordinate the completion of project documentation such as reports, PowerDB forms, customer required documentation, updated drawings, etc. for consistency, accuracy, completeness, technical compliance, etc. within the account/contract requirements.
  • Act as point of escalation related to emergency maintenance requests and downed equipment.
  • Conduct and coordinate regular service delivery review meetings between customer(s) and field services.
  • Perform regular data integrity checks to ensure customer data is accurately reflected in company systems.

QUALIFICATIONS

Minimum Job Qualifications:

• Bachelor´s degree in administration, engineering, computer science processing, finance, preferred

Preferred Qualifications:

• 5+ years of experience in the industry in manage people and project management.
• Leadership experience.
• Medium / Advanced English and Spanish level.

EDUCATION AND CERTIFICATIONS

• Exceptional communication skills and ability to build diverse relationships internally and externally.
• Data Center certifications is desired
• Analytical skills to understand the impact of market and competitive changes as they affect a product portfolio.

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