* Salário: R$ 2.000 a R$ 5.000 por mês (estimado)
* O valor exibido é uma estimativa calculada com base em dados públicos e referências do mercado. Não garantimos que este seja o salário oferecido para esta vaga específica.
Área: Outros
Nível: Gerente
Description
Join a team that is changing millions of lives
Transforming smiles. Transforming lives. Transforming an industry.
At Confidencial (Apenas para Cadastrados), we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever is next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our teams are constantly pushing the boundaries of what is possible.
Ready to join us?
About this opportunity
The Manager, iTero Clinical Training LATAM is responsible for leading a high-performing regional team focused on delivering excellence in customer onboarding, clinical workflow enablement, and sustained digital adoption through iTero as the foundational entry point into Align’s digital ecosystem.
While maintaining excellence in technical and clinical training delivery, this role expands beyond traditional training execution to ensure customers successfully integrate iTero into their daily workflows and progressively adopt broader digital solutions across the Align platform.
This leader will be responsible for evolving the team into a more consultative enablement model, driving stronger workflow integration, feature utilization, customer engagement after onboarding, and scalable regional adoption practices.
The role also plays a strategic part in establishing performance visibility, data-driven capacity models, and scalable operating practices that support business growth across LATAM.
This is a dynamic and rapidly evolving environment that requires strong leadership, cross-functional collaboration, analytical rigor, and the ability to continuously adapt the operating model to support regional growth.
Key Responsibilities
In this role, you will be…
- Responsible for the overall performance, strategy, and results of the LATAM iTero Clinical Training organization
- Lead and develop a regional team that may include Clinical Trainers, Digital Adoption Specialists, or Supervisors
- Ensure excellence in customer onboarding, technical training delivery, and workflow integration
- Maintain iTero as the primary anchor capability for customer digital workflow adoption
- Expand the team’s execution model from training delivery into consultative clinical workflow enablement
- Design scalable customer journeys that supports onboarding excellence, digital tools adoption, workflow consistency, sustained customer engagement, and digital maturity progression.
- Establish KPI dashboards and analytics to monitor:
- training effectiveness
- iTero utilization trends
- post-onboarding engagement
- workflow adoption consistency
- regional capacity and SLA
- Develop capacity models and resource allocation frameworks to support increasing customer demand across LATAM
- Partner cross-functionally with Sales, Clinical Education, Marketing, Commercial Operations, and Global teams
- Lead innovation pilots and scaling projects from pilot to regional rollout
- Ensure each direct report receives strong coaching, feedback, and development opportunities
- Assess team capabilities and define areas of specialization and growth
- Manage all administrative responsibilities, including expense approvals, time-off approvals, talent reviews, and performance cycles
- Collaborate closely with regional and global leadership teams on transformation initiatives
- Ensure compliance with supply chain security, tax, customs, and company governance requirements
Skills, Knowledge & Expertise
For this position, you will…
- Bachelor’s degree or equivalent experience in customer-facing training, consulting, or enablement leadership
- Clinical degree in dentistry and/or dental office workflow experience preferred
- 6–10 years of relevant professional experience in clinical training, digital workflow enablement, consulting, or customer success leadership
- Strong leadership experience managing regional teams in matrix organizations
- Proven ability to transform operational teams into scalable strategic functions
- Advanced ability to create and manage KPI dashboards, analytics, and performance-driven action plans
- Strong organizational design and change management capability
- Advanced stakeholder management and cross-functional collaboration skills
- Strong coaching, feedback, and talent development skills
- Deep understanding of iTero workflows and digital dentistry customer behavior
- Strong resilience, creativity, empathy, and emotional intelligence
- Ability to build integrated solutions with internal and external partners
- Advanced English required
- Spanish proficiency required
Sound like a good fit?
Great! Click the Apply link below to let us know you are interested. Not the right fit? Do not worry, there are lots more opportunities. Please consider sharing this opportunity with others in your network.
About Confidencial (Apenas para Cadastrados)
Your growth and well-being:
At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:
At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:
- Health and well-being programs to keep you thriving in both body and mind.
- Employee-exclusive discounts on Invisalign products.
- Learning opportunities through online learning resources and support for your individual development plans.
- Inclusive, global workplace that fosters collaboration, recognition and belonging.
Country and/or role specific details will be shared with you by your recruiter during the interview process.
Discover Align:
We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.
Align’s core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another— ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives.
We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.
At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time.
As part of our commitment to innovation, Confidencial (Apenas para Cadastrados) includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.
Eager to learn how we embrace our global differences and nurture employee well-being?
Explore Align's culture here!
Want to discover more about exocad and Cubicure? Click on their names for additional information.
Applicant Privacy Policy:
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Equal Opportunity Statement:
Confidencial (Apenas para Cadastrados) is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.