Operations Manager, LATAM Fintech Products

About the Role

The Operations Manager role on Confidencial (Apenas para Cadastrados)'s LATAM Financial Services team is a unique opportunity to help expand our financial operations in the region. This is a critical role to increase Consumer engagement (Riders and Eaters) by providing them with access to a range of competitive financial products that make using Confidencial (Apenas para Cadastrados) an even more magical experience. It requires a deep understanding of financial needs and pain points in the region.

This role will work on both strategy and implementation, calling for a rare combination of: creative problem solving, detail orientation, data analysis, market research and interpersonal ability to manage internal and external stakeholders. This is a fast growing business and this person will work in the Financial Business Group team, collaborating with the Mobility and Delivery, Strategy & Planning, Business Development, Product and Tech teams.

What you will do:

Problem solving: Being able to solve issues that involve people, and processes by using logic, common sense, and data. Identifying the root cause of a problem as opposed to focusing on the symptoms.

Project/Stakeholder management: Lead big project implementations, working with internal and external stakeholders from different seniority levels and locations.

Strategy: Based on data, choose which features and projects the team should prioritize, and set a timeline to reach goals quickly.

Be owner: Take ownership of Confidencial (Apenas para Cadastrados)'s financial products growth in LATAM and do everything you can to support and enhance the quality of our services (e.g. product improvements and new features); We expect you to be proactive and resourceful in order to remove road blockers and find creative solutions.

Basic Qualifications

4+ years of high-performing experience in operations, business consulting, strategic planning, or related roles, with demonstrated strength in quantitative analysis and data-driven decision-making.

Hands-on experience with credit card products, including exposure to core economics (e.g., interchange, APR, fees), lifecycle management (acquisition, underwriting, servicing), and cross-functional collaboration with product, risk, and operations teams.

Fluent English proficiency, with the ability to interpret complex information and communicate clearly and concisely to diverse audiences, both verbally and in writing

Preferred Qualifications

Experience on managing external partnerships and/or interfacing with product development.

Spanish proficiency (not necessarily fluent), with the ability to communicate effectively in professional and operational contexts.

Familiarity with CRM tools and incentive or promotional campaigns, including customer engagement and lifecycle management.

Working knowledge of analytical tools such as Google Sheets, SQL, or similar platforms