* Salário: R$ 3.000 a R$ 6.000 por mês (estimado)
* O valor exibido é uma estimativa calculada com base em dados públicos e referências do mercado. Não garantimos que este seja o salário oferecido para esta vaga específica.
Área: Tecnologia da Informação
Nível: Junior
General Information
Req #
WD00100400
Career area:
Information Technology
Country/Region:
Brazil
State:
São Paulo
City:
Sao Paulo
Date:
Wednesday, June 10, 2026
Working time:
Full-time
Additional Locations:
- Brazil - São Paulo - São Paulo
- Brazil - São Paulo - Sao Paulo
Why Work at Confidencial (Apenas para Cadastrados)
We are Confidencial (Apenas para Cadastrados). We do what we say. We own what we do. We WOW our customers.
Confidencial (Apenas para Cadastrados) is a US$83 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Confidencial (Apenas para Cadastrados) has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Confidencial (Apenas para Cadastrados)’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Confidencial (Apenas para Cadastrados) is listed on the Hong Kong stock exchange under Confidencial (Apenas para Cadastrados) Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Confidencial (Apenas para Cadastrados)’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.Confidencial (Apenas para Cadastrados).com, and read about the latest news via our StoryHub.
Description and Requirements
Role Overview
This role is responsible for ensuring service performance, governance, and compliance through effective data management, reporting, and control frameworks. The position enables data-driven decision-making, supports risk mitigation, and drives continuous service improvement.
Key Responsibilities
- Collect, consolidate, and manage operational data from multiple sources to ensure accuracy and consistency
- Monitor and report on service performance against SLAs, OLAs, KPIs, and other operational metrics
- Develop and maintain dashboards, reports, and data models to support operational and executive decision-making
- Implement data quality controls and governance practices
- Analyze data to identify trends, anomalies, and improvement opportunities
- Support audit and compliance activities with accurate reporting and documentation
- Partner with Service Desk and ITSM teams (Incident, Problem, Change, Knowledge) to ensure data integrity
- Maintain documentation of data sources, methodologies, and governance standards
- Produce regular and ad-hoc reports for stakeholders
- Support root cause analysis (RCA) through data insights
- Identify opportunities for reporting automation and standardization
- Ensure reporting aligns with contractual and organizational requirements
- Serve as a point of contact for data-related inquiries
Key Skills and Competencies
- Strong communication skills (written and verbal)
- Advanced analytical and data interpretation abilities
- Experience with reporting and visualization tools (Power BI, Excel, Tableau)
- Understanding of ITIL/ITSM processes and service performance metrics
- Knowledge of data governance and data quality practices
- Familiarity with continuous improvement methodologies (e.g., Lean, Six Sigma)
- Understanding of service desk and end-user computing environments
- Ability to influence stakeholders through data-driven insights
Qualifications and Experience
- 3–5 years of experience in IT service operations, reporting, or data analysis
- Experience with performance reporting frameworks and data management practices
- Degree or diploma in IT, business, or a related field
- ITIL Foundation certification (preferred)
Additional preferred qualifications:
- Background in data analytics or business intelligence
- Experience with automation and reporting tools
- Exposure to customer experience-focused environments
Additional Locations:
- Brazil - São Paulo - São Paulo
- Brazil - São Paulo - Sao Paulo
- Brazil
- Brazil - São Paulo
* Brazil - São Paulo - São Paulo , * Brazil - São Paulo - Sao Paulo