* Salário: R$ 11.000 a R$ 20.000 por mês (estimado)
* O valor exibido é uma estimativa calculada com base em dados públicos e referências do mercado. Não garantimos que este seja o salário oferecido para esta vaga específica.
Área: Tecnologia da Informação
Nível: Senior
Company Overview
Confidencial (Apenas para Cadastrados) brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Confidencial (Apenas para Cadastrados) solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Confidencial (Apenas para Cadastrados) unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Confidencial (Apenas para Cadastrados)’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
What You'll Do
In this position, you are responsible for adjudicating ServiceNow quota cases. The successful candidate must first learn quota policies and how to apply them. Next, you should be able to analyze the case presented, gather data, collaborate with quota team SMEs and respond to the cases. You must be able to communicate concisely and effectively with upper-level Sales Leaders. You will also support the Quota team with reporting, identifying process gaps, and operational requests.
This position is an individual contributor role reporting to the Senior Manager, Strategy & Operations Quota.
Responsibility
Adjudicate high-volume ServiceNow Quota cases, including Territory operations, Sales compensation, and Policy questions, ensuring correct ownership and assignment to consistently meet defined Service Level Agreements (SLAs)
Assist with time-sensitive case escalations and conduct peer-reviews of complex cases, applying foundational functional knowledge to ensure data accuracy and resolve critical operational issues
Execute both routine and non-routine work that contributes directly to the function's ability to achieve its strategic goals and objectives
Work with cross-functional teams as needed to address operational issues and redirect specialized requests to the appropriate internal partners
Be responsible for maintaining clear, up-to-date process documentation and contribute to the shared knowledge base to ensure process continuity and support team learning
Assist in the regular update of quota processes and policies, ensuring documentation reflects current business rules and operational procedures
Provide consistent operational support to the Quota team as requested, focusing on reliable and accurate task completion
Retrieve and analyze operational data using Google Sheets and other core data management/BI systems (Snowflake, SQL, and Tableau) to support team reporting and performance monitoring
Support efforts in basic data analysis and process optimization, focusing on improving task efficiency and supporting team insights
Deliver training and onboarding support for new team members or stakeholders on core quota processes, policies, and tools to standardize understanding
Job Designation
Hybrid:
Positions at Confidencial (Apenas para Cadastrados) are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Confidencial (Apenas para Cadastrados). Confidencial (Apenas para Cadastrados) reserves the right to change a position's job designation depending on business needs and as permitted by local law.
What You Bring
Basic
Bachelor’s degree in Business Administration, Finance, Data Analytics, or a related field
5+ years of experience in Sales Operations, Compensation, Finance, or Business Analyst roles
Experience using Google Sheets or Excel (complex formulas, pivot tables, and data visualization)
Experience synthesizing large datasets into actionable insights and clear resolutions
Preferred
Hands-on experience with ServiceNow (specifically case management) and CRM platforms like Salesforce
Familiarity with SQL, Snowflake, or BI tools like Tableau to pull and manipulate raw data
Understanding of Sales Quota structures, territory management, or incentive compensation plans
Experience identifying process gaps and implementing workflow optimizations or automation
Ability to thrive in a high-volume, fast-paced environment while maintaining a high degree of accuracy and meeting strict SLAs
Strong written and verbal communication skills, with a track record of interacting with mid-to-upper level management
Life At Confidencial (Apenas para Cadastrados)
Working here
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.
Accommodation
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@Confidencial (Apenas para Cadastrados).com for assistance.