Senior Operations Manager

About the Role

Our LatAm Travel team works in close collaboration with in-market regional teams and is responsible for setting the vision, strategy, and execution for airport operations across Latin America. We are looking for a sharp, results-oriented, and highly motivated individual with a strong mix of project management, analytical skills, stakeholder management, and problem-solving ability. In this role, you will operationalize processes and lead high-impact initiatives in a fast-paced environment.

You will help define strategy and deliver results for airports across LatAm, working closely with regional and cross-functional stakeholders including Central Operations, Global Product, Community Operations, and Marketing.

What the Candidate Will Do

• Strategic Ownership: Lead airport operations initiatives across LatAm by proactively identifying business needs, prioritizing projects, and defining the best path to achieve strategic objectives.
• OKRs and Performance Management: Own key metrics and OKRs, providing strategic direction and ensuring consistent execution across initiatives to meet regional targets.
• Business Insight & Strategy: Translate operational and financial data into actionable insights and strategic plans. Develop a deep understanding of the key levers that drive business performance.
• Problem Solving: Identify root causes of risks and opportunities, develop practical solutions, and evaluate trade-offs to recommend the most effective approach. Balance hands-on execution with strategic guidance across diverse airport contexts.
• Process Optimization: Design, implement, and scale core processes and analyses across LatAm. Continuously review performance to ensure strong regional oversight while enabling tailored, market-specific approaches.
• Product Collaboration: Partner closely with Product teams to propose and prioritize features that improve the airport experience. Measure impact, advocate for launches, and ensure regional needs are reflected in product development.
• Stakeholder Management: Lead cross-functional initiatives by building strong relationships with global and local partners across Operations, Marketing, Customer Support, Product, Policy, and Legal.

Basic Qualifications

• Education: We encourage people from all backgrounds to apply
• Years of Experience/Industries: 5+ years of professional and demonstrated experience
• Data-Driven Mentality: Make strategic decisions based on data analysis and interpretation. Experience getting in the weeds of data, balanced with the ability to see the big picture
• Communication: Portuguese or Spanish and English proficiency. Demonstrated experience interpreting and presenting data to various audiences in an engaging and comprehensive, yet succinct manner
• Teamwork: Demonstrate optimism, respect others, and work well in a team. Ability to work with people from diverse backgrounds and responsibilities. Maintains healthy working relationships, even in disagreements
• Executional Excellence: Ability to optimally manage and prioritize complex operations that require the support of peers and other teams, and deliver results in a fast-paced and ambiguous environment, while maintaining high-quality work standards
• Planning & Organization: Ability to plan complex or multi-faceted projects with cross-functional teams, defining timelines, deliverables, interdependencies, and resource allocation

Preferred Qualifications

• Experience working with Cross Functional teams
• Experience in Operations, Consulting or related.
• Exposure to AI driven tools or advanced analytics to improve operational efficiency
• Experience turning complex data into actionable plans