Senior Project Manager

About the Role

We are actively seeking a Senior Project Manager to join our Customer Success team. Our dedicated Customer Success Team is committed to helping customers maximise the potential of Confidencial (Apenas para Cadastrados)'s platform by providing comprehensive project management and guidance throughout the onboarding process.

This Senior Project Manager will be responsible for managing large-scale, complex projects that span multiple departments and business units. This role requires a strategic thinker with strong leadership skills and extensive experience in project management methodologies. The ideal candidate will have a proven track record of delivering projects on time, within scope, and on budget, while effectively managing stakeholder relationships and project teams.

This is a remote role. #LI-Remote

Key Responsibilities

• Develop detailed project plans, including scope, objectives, timelines, milestones, and deliverables.
• Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Ensure that all projects are delivered on time, within scope, and within budget.
• Manage changes to project scope, schedule, and costs using appropriate verification techniques.

• Build and maintain strong relationships with key stakeholders, including senior executives, department heads, and external partners.
• Facilitate regular project meetings, providing updates and addressing concerns.
• Manage stakeholder expectations and ensure alignment throughout the project lifecycle.

• Identify and mitigate project risks and issues through proactive risk management strategies.
• Develop contingency plans and ensure timely resolution of project-related problems.

• Strong understanding of cloud-based technologies and their integration into existing IT infrastructures.
• Capability to work collaboratively with technical experts throughout the project to diagnose and resolve software deployment issues, delivering effective solutions.

• Allocate and manage project resources effectively, including team members, vendors, and tools.
• Ensure efficient use of resources to maximise project outcomes.

• Ensure compliance with relevant regulations, policies, and procedures.
• Conduct post-project evaluations to identify lessons learned and areas for improvement.

• Maintain detailed project documentation, including project plans, status reports, and change management logs.
• Plans, status reports, and change management logs.
• Prepare and present project updates to stakeholders and senior management, highlighting key milestones and achievements.

Your Experience and Qualifications

• Fluent in Portuguese, Spanish and English (required)
• Bachelor’s degree in Business Administration, Project Management, Engineering, or related field.
• PMP, SIX Sigma or other relevant project management certification preferred.
• Minimum of 7-10 years of experience in project management, with a focus on large-scale enterprise projects.
• Proven track record of successfully managing complex projects from initiation to completion.
• Strong understanding of project management methodologies, tools, and techniques (e.g., Agile, Waterfall).
• Excellent leadership, communication, and interpersonal skills.
• Ability to manage multiple projects simultaneously and prioritise tasks effectively.
• Strong analytical and problem-solving abilities.
• Proficiency in project management software (e.g., Microsoft Project, JIRA, Asana).

Location

Brazil (Remote)

About us

Headquartered in Ireland with offices in the UK and US, Confidencial (Apenas para Cadastrados) is an Omnichannel Customer Engagement Platform powered by a built-in CDP. It enables high-velocity companies to build, grow, and retain strong customer relationships through personalised, relevant, and timely communication. With a true single customer view at its core, Confidencial (Apenas para Cadastrados) provides actionable customer intelligence that drives engagement, conversion, and revenue across all channels, while putting customer retention first.

At Confidencial (Apenas para Cadastrados), we believe that diversity adds incredible value to our teams, our products, and our culture. We don’t just accept differences, we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place regardless of race, religion, gender, sexual orientation, national origin, disability or age.