* Salário: R$ 18.000 a R$ 30.000 por mês (estimado)
* O valor exibido é uma estimativa calculada com base em dados públicos e referências do mercado. Não garantimos que este seja o salário oferecido para esta vaga específica.
Área: Tecnologia da Informação
Nível: Gerente
Position Objective:
The Team Leader is responsible for leading global teams of senior agents (L2) and sales promoters, ensuring high performance, goal achievement, and adherence to company standards. This role acts as a bridge between operations and management, focusing on people development, KPI control, and service excellence.
Key Responsibilities:
- Supervise the sales team, ensuring daily and monthly targets are met.
- Monitor KPIs such as sales performance, conversion rates, script adherence, average handling time, and service quality.
- Provide individual and group feedback regularly.
- Conduct alignment meetings and participate in operational committees.
- Develop, train, and motivate the team.
- Identify process improvements and propose practical solutions.
- Ensure compliance with internal policies, privacy, and ethics, especially regarding sensitive content.
- Support incentive campaigns and action plans alongside management.
Essential Requirements:
- Bachelor’s degree completed or in progress (Business Administration, Marketing, Communication, Sales Management, or related fields).
- Fluent English.
- Previous experience as a team leader.
- Experience with operations involving sensitive content or high-demand sales environments is a plus.
- Experience in a leadership role in at least one of the following areas is required: e-commerce, sales team supervision, or call center management.
- Knowledge of CRM tools, dialers, and digital platforms.
Technical Skills:
- Proficiency in Office Package, Google Workspace, and operational management tools.
- Data analysis and performance metrics monitoring.
Behavioral Skills:
- Strong communication and influence.
- Strategic leadership and people management.
- Analytical thinking and decision-making.
- Change management and innovation.
- Focus on results and customer satisfaction.
- Ability to work under pressure with challenging goals.
- Proactivity, organization, resilience, and problem-solving.
Working Conditions:
- Work Model: Remote (Home Office).
- 20 days of paid vacation after one year.
Work Schedule (3x1)
The position follows a 5x2 schedule — five consecutive workdays followed by two day off.
Each shift includes an 8-hour workday (plus breaks).
Available Shifts (Brasília Time – BRT):
Shift D:
- 9 p.m to 5 a.m BRT
Fixed Salary: USD $800/month.
Variable Bonus: Up to USD $400/month.
Benefits: Wellhub.