* Salário: R$ 2.000 a R$ 5.000 por mês (estimado)
* O valor exibido é uma estimativa calculada com base em dados públicos e referências do mercado. Não garantimos que este seja o salário oferecido para esta vaga específica.
Área: Outros
Nível: Gerente
DescriptionLocation: Candidates must be located in Brazil.
Position Summary
As a Technical Program Manager for our client, you will further our mission by driving onboarding and adoption of the client's products with their customers.
You will partner with Product, Engineering, Sales, and Marketing teams to create and operationalize efficient onboarding processes, track customer progress, escalate and prioritize feature requests and blockers and provide in-depth reporting on the overall progress and impact of the program. You will be involved in collecting requirements from the pre-sales team and customers, coming up with onboarding plans and track adoption milestones with customers, connecting them with relevant subject matter experts and Product Managers to unblock and de-risk the projects.
About The Role
Develop and manage end-to-end technical onboarding projects with customers to drive adoption of the client's products.
Manage and own process working with multiple stakeholders internally and externally, and representing the customer point of view within the engineering organization.
Manage and own end-to-end customer escalations, from tracking, prioritization to customer communication and feedback.
Drive and influence technical and product strategy cross functionally that will help reduce complexity of onboarding projects and reduce customer cycle time.
Design measurements to track impact and drive internal and external process improvements.
Articulate the technology, requirements, goals, and milestones of your team.
Help drive product decisions to align with higher company initiatives.
About You
B.S. in Computer Science or a related technical discipline, or equivalent experience.
5+ years of software engineering or systems engineering and/or in technical product/program management experience.
Experience driving and delivering complex SaaS software from inception to delivery.
Proficient in project management and issue tracking tools like Jira.
Experience interacting with external customers and driving programs with customer teams.
Knowledge of user needs, gathering requirements, and defining the scope.
Experience operating autonomously across multiple teams and functions demonstrated critical thinking and thought leadership.
Organizational, coordination, and multi-tasking experience.
Analytical and problem-solving experience.
Experience establishing work relationships across multi-disciplinary teams in a different timezone
Experience with CI/CD pipelines is a plus
5 years