Technical Support Engineer (Junior)

Technical Support Engineer - Junior

You will be the specialist who dives deep into the code to diagnose failures, fix bugs, and ensure our platform remains resilient and high-performing. We are looking for someone eager to evolve technically by using state-of-the-art Artificial Intelligence to accelerate error diagnosis and raise the quality standards of our fixes.

The "AI-Ready" & Investigative Profile

In this position, technical proactivity is the key differentiator. We expect you to:

• • Be an Investigator: Don't just fix the symptom; use logs and monitoring to understand the root cause.
  • Accelerate with AI: Utilize tools like Copilot, Gemini, or Cursor to explain anomalous code behavior and suggest optimized fixes.
  • Focus on Solutions: Turn complex bugs into conquered technical challenges, documenting the lessons learned for the team.

Your Responsibilities

• • Full Stack Bug Fixing: Diagnose and resolve bugs in Java 18+ APIs (Spring Boot) and Vue.js interfaces.
  • Stability Maintenance: Implement targeted performance improvements in existing modules.
  • Quality Delivery: Create automated tests (unit/integration) to ensure resolved bugs do not return (regression prevention).
  • Data Analysis: Perform PostgreSQL queries and ElasticSearch lookups to track reported inconsistencies.
  • Technical Documentation: Keep the knowledge base up to date with the solutions found.

What We Are Looking For (Requirements)

• • Education: Currently pursuing or have completed a degree/technical course in IT, Computer Science, Systems Analysis, or related fields.
  • Experience: Minimum of 2 years in customer service or technical support (experience with software/SaaS products is a plus).
  • Backend: Solid knowledge of Java 18+ and the Spring ecosystem (Boot, Data).
  • Frontend: Basic to intermediate experience with Vue.js.
  • Data: Understanding of SQL (PostgreSQL) and curiosity regarding ElasticSearch queries.
  • Tooling: Familiarity with AI tools for development acceleration.
  • Testing: Knowledge of JUnit, Mockito, or other QA tools.
  • Languages:Advanced English (Mandatory) – you will communicate with people worldwide.
  • Communication: Excellent writing skills in both Portuguese and English, with the ability to explain technical topics. Comfort in communicating with both clients and internal teams.

Nice to have (Differentials)

• • Concepts of Observability (CloudWatch, Grafana).
  • Knowledge of messaging systems (Kafka) for flow debugging.
  • Previous experience with Python for simple task automation.

Ideal Profile

• • Focus and Discipline: Comfortable with routine tasks that require high concentration and precision over long periods.
  • Problem Solving: A natural curiosity and the agility to find smart solutions to daily challenges.
  • Proactivity: The ability to anticipate obstacles and act quickly to keep services running smoothly.
  • Collaborative Spirit: A team player who communicates clearly, objectively, and kindly.
  • Organization: Self-driven to manage your own time and prioritize urgent demands.

What We Offer

• • • Contract Type: Independent Contractor (PJ)
    • Compensation: $5-6/hour
    • Benefits:
      • Birthday day off
      • Compensation plan
      • 100% Remote work (freedom to work from anywhere).

About us

Headquartered in Silicon Valley with a global team distributed across several countries, our technology solves the complexity of managing translations at scale. With our context-first translation platform, localization managers, translation agencies, translators, and devs alike can translate, contextualize, and scale global experiences that get results - all backed by enterprise-grade hosting and security.

Who we are (https://Confidencial (Apenas para Cadastrados).com/about)

Our site (http://www.bureauworks.com/)

LinkedIn (https://www.linkedin.com/company/Confidencial (Apenas para Cadastrados)2)