* Salário: R$ 2.000 a R$ 5.000 por mês (estimado)
* O valor exibido é uma estimativa calculada com base em dados públicos e referências do mercado. Não garantimos que este seja o salário oferecido para esta vaga específica.
Área: Outros
Nível: Junior
1. Job Title : SPE-CX-Backoffice Helpdesk 2. Job Summary : Join our dynamic team as a Backoffice Helpdesk Specialist where you will play a crucial role in supporting our hi-tech operations. With your expertise in English communication and hi-tech domain knowledge you will ensure seamless support and resolution of queries.This office-based role offers a day shift schedule allowing you to contribute effectively without travel requirements. 3. Experience : 2 - 5 years 4. Required Skills : Technical Skills: Speaking English Domain Skills: Hi - Tech 5.
Nice to have skills : Domain Skills: 6. Technology : Custom Service 7. Shift : Rotational 8. Responsibilities : - Provide exceptional support to internal and external stakeholders by addressing inquiries and resolving issues efficiently.
- Utilize your hi-tech domain expertise to troubleshoot and resolve technical problems ensuring minimal disruption to operations. - Collaborate with cross-functional teams to gather information and provide comprehensive solutions to complex queries. - Maintain accurate records of interactions and resolutions contributing to the continuous improvement of helpdesk processes. - Communicate effectively in English ensuring clarity and understanding in all interactions with stakeholders.
- Monitor and prioritize helpdesk tickets ensuring timely responses and resolutions to meet service level agreements. - Assist in the development and implementation of helpdesk policies and procedures to enhance service delivery. - Conduct regular follow-ups with stakeholders to ensure satisfaction and address any additional concerns. - Provide training and guidance to new team members sharing best practices and knowledge to enhance team performance.
- Analyze helpdesk data to identify trends and areas for improvement contributing to strategic decision-making. - Participate in team meetings and contribute ideas for improving helpdesk operations and customer satisfaction. - Ensure compliance with company policies and industry regulations in all helpdesk activities. - Support the companys mission by delivering high-quality service that enhances customer experience and satisfaction.
- Display attention to detail in maintaining accurate records and documentation. - Demonstrate adaptability to changing priorities and willingness to learn new technologies and processes. - Possess a customer-focused mindset ensuring stakeholder satisfaction and positive experiences. 9.
Certifications Required : NA