* Salário: R$ 2.000 a R$ 5.000 por mês (estimado)
* O valor exibido é uma estimativa calculada com base em dados públicos e referências do mercado. Não garantimos que este seja o salário oferecido para esta vaga específica.
Área: Outros
Nível: Senior
Date: Jun 9, 2026
Location: Sao Paulo, SP, BR
Company: Confidencial (Apenas para Cadastrados)
Expected Travel: Up to 10%
Requisition ID: 13942
About Confidencial (Apenas para Cadastrados) Incorporated
As a global provider of medical technologies, Confidencial (Apenas para Cadastrados) is driven by our purpose to improve the health and quality of people’s lives. Through our vision to become the most trusted partner in healthcare, we offer a diverse portfolio with solutions in the therapy areas of anesthesia, emergency medicine, interventional cardiology and radiology, surgical, vascular access, and urology. We believe that the potential of great people, purpose-driven innovation, and world-class products can shape the future direction of healthcare.
Confidencial (Apenas para Cadastrados) is the home of Arrow™, Barrigel™, Deknatel™, LMA™, Pilling™, QuikClot™, Rüsch™, UroLift™ and Weck™ – trusted brands united by a common sense of purpose.
At Confidencial (Apenas para Cadastrados), we are empowering the future of healthcare. For more information, please visit Confidencial (Apenas para Cadastrados).com.
Latin America - The Latin America Region of Confidencial (Apenas para Cadastrados) is headquartered in Morrisville, North Carolina, and supports our customers, distributors, sales managers and specialists in Mexico, Brazil, Colombia, Chile, Argentina and Puerto Rico. The Latin America Region sells a broad spectrum of medical devices and related products in the fields of vascular and interventional access, surgical, anesthesia, cardiac care, urology, emergency medicine and respiratory care. As Confidencial (Apenas para Cadastrados) grows and expands its portfolio, we will continue to grow our presence in Latin America. Join a dynamic, growing team that offers healthcare providers an array of medical technology solutions that make a difference in patients’ lives.
Position Summary
The Customer Service Specialist is primarily responsible for daily management of all kinds of customers’ orders received, their fulfillment/completion and coordination of shipments. The role also handles general customer inquiries, documentation and overall activities related to customer service. This position works effectively with Sales, Supply Chain, Logistics, Finance, Marketing, Regulatory and other departments to provide superior service to our customers, both internal and external.
This is a highly interconnected role that requires the ability to work under pressure, in a team and with challenging deadlines. It will require strong commitment and business skills.
Principal Responsibilities
- Reception, analysis, and management of Purchasing, Consignment, Repairs, and all other applicable orders required by customers, guaranteeing compliance with applicable policies.
- Issuance of the documentation required for daily shipments (Quality Certificate, Packing List and Invoice)
- Handle inbound and outbound calls, emails, faxes and other communication channels from/to internal and external customers.
- Management of Returns, Credit and Debit notes for customers.
- Field and respond to all types of customer inquiries including order placement; order status and tracking; general product questions; inventory availability; product pricing; returns; credits, account status; new account creation, etc.
- Proactively identify opportunities for synergies with other departments .
- Maintain a supportive relationship with our Sales organizations.
- Accurately handle complex processes.
- Ability to work with a cross functional team.
- Demonstrate proficient knowledge of commonly used concepts, practices and procedures that are vital to a customer centric organization.
Education / Experience Requirements
- High School diploma or equivelent required. College degree – or college courses in a business related field - preferred.
- 1-2 years customer service and/or data/order entry experience required.
- Bilingual Portuguese, English required.
Specialized Skills / Other Requirements
- Degree in business or any other field related to the position
- Practical experience in a similar position advantageous
- Strong time-management and organizational skills
- Ability to coordinate several tasks at the same time
- Well-developed negotiation skills
- Assertive interpersonal communication.
- Capacity for teamwork and active listening.
- Customer Service Skills
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At Confidencial (Apenas para Cadastrados), we follow a comprehensive hiring process. We do not accept unsolicited resumes from agency recruiters or 3rd party firms. We do not make unsolicited job offers. We do not ask for money or require equipment purchase up-front.
Confidencial (Apenas para Cadastrados) Incorporated is an equal opportunity employer. Applicants will be considered without regard to age, race, religion, color, national origin, ancestry, sexual orientation, disability, nationality, sex, or veteran status. If you require accommodation to apply for a position, please contact us at: 877-880-8588 or Talent@Confidencial (Apenas para Cadastrados).com.
Confidencial (Apenas para Cadastrados), the Confidencial (Apenas para Cadastrados) logo, Arrow™, Barrigel™, Deknatel™, LMA™, Pilling™, QuikClot™, Rüsch™, UroLift™ and Weck™ are trademarks or registered trademarks of Confidencial (Apenas para Cadastrados) Incorporated or its affiliates, in the U.S. and/or other countries.
© 2026 Confidencial (Apenas para Cadastrados) Incorporated. All rights reserved.