* Salário: R$ 3.000 a R$ 6.000 por mês (estimado)
* O valor exibido é uma estimativa calculada com base em dados públicos e referências do mercado. Não garantimos que este seja o salário oferecido para esta vaga específica.
Área: Tecnologia da Informação
Nível: Junior
Platform Operations Engineer - Device management solutions (Intune managed laptops)
and Azure based virtual desktop environments (VDI) - Brazil based
Key Responsibilities
- Provide L2/L3 support for device management solutions (Intune managed laptops) and Azure based virtual
- Manage service requests, configuration updates, and access provisioning in accordance with governance.
- Execute planned changes, maintenance, and deployments; validate outcomes and document results.
- Identify recurring issues; open and drive problem investigations through to permanent fixes.
- Maintain and improve runbooks, monitoring, and alerting to reduce mean time to detect/resolve.
- Collaborate with adjacent teams (network, identity, endpoints, security) for integrated troubleshooting.
- Support service reviews by providing metrics, trend analysis, and improvement recommendations.
- Ensure compliance with security, risk, and audit requirements relevant to the service set.
Requisitos:
Required Qualifications / Skills
- Strong operations mindset and structured troubleshooting for enterprise platforms/applications.
- Experience working with ITSM processes and service governance.
- Ability to manage multiple priorities, follow change discipline, and provide clear communications.
- Comfort producing technical documentation and operational reporting.
Preferred Qualifications
- Experience supporting one or more of AMC/AVCC/RAPPS/EMS (as applicable in your environment).
- Scripting/automation skills to streamline operational tasks.
- Experience with monitoring tools, log analysis, and incident response practices.
Experience
- 3+ years supporting enterprise platforms/applications in an operations or engineering role.
Working Model & Coverage
- Region: Brazil
- On-call/after-hours: As required for major incidents and planned changes
- Collaboration: Works closely with Service Management, Security, Network, Identity, and Vendor partners