Senior UX Researcher

About the Role

Are you ready to shape the future of mobility in the world's fastest-growing transportation segment? Confidencial (Apenas para Cadastrados) is looking for a Senior UX Researcher to be the strategic voice of Motorcycles (Moto) across our global platform.

Moto isn't just a product at Confidencial (Apenas para Cadastrados); it's a high-growth phenomenon that redefines how millions of people navigate congested cities. As our Senior UXR, you won't just conduct studies-you will own the research vision for a global portfolio. You will dive deep into the interconnected world of Safety, Marketplace, and Earner/Rider experiences, transforming raw human insights into the product DNA that powers Confidencial (Apenas para Cadastrados) Moto worldwide.

- What You Will Do -

• Define the Research North Star: Serve as the global domain expert for Moto UXR, architecting a research strategy that harmonizes Earner, Rider, Safety, and Marketplace perspectives.
• Pioneer Methodologies: Lead end-to-end foundational and evaluative research. We don't just want you to use existing methods; we expect you to pioneer and adapt new frameworks for the unique challenges of two-wheel mobility.
• Strategic Influence: Identify and drive high-impact, cross-vertical research that shapes product roadmaps and business decisions at both program and portfolio levels.
• Deep Cross-Functional Partnership: Act as a strategic consultant to Product, Design, Engineering, Data Science, and Ops, ensuring the user's voice is the heartbeat of our long-term vision.
• Evangelize Insights: Synthesize complex data into compelling, actionable narratives that cultivate user empathy and drive decisive business action across the organization.
• Global Impact at Scale: Collaborate with regional hubs to scale insights worldwide, ensuring that local market nuances are captured while maintaining a cohesive global product strategy.
• Elevate the Craft: Provide research leadership and mentorship, reviewing work and setting a high bar for quality and rigor across the entire UXR community.
• Balance & Resilience: Navigate a fast-paced environment by balancing immediate product needs with long-term safety imperatives and business sustainability.

- Basic Qualifications -

• Communication: Native-level fluency in written and spoken English.
• Education: BA/BS degree in HCI, Psychology, Computer Science, Design, or equivalent practical experience.
• Proven Track Record: 5+ years of professional experience in UX Research, with a portfolio showcasing mid-to-large scale projects.
• Methodological Mastery: Deep expertise in qualitative, quantitative, and mixed methods, including a nuanced understanding of when to use each for maximum impact.
• Persuasive Articulation: Demonstrated ability to communicate findings concisely and persuasively to diverse audiences.

- Preferred Qualifications (Bonus Points) -

• Global Mindset: Direct experience conducting international research and managing products with significant global footprint.
• High-Stakes Expertise: Background in safety-critical systems, transportation, or high-risk environments where research quality saves lives.
• Organizational Influence: Proven ability to influence strategy across multiple product verticals and partner effectively with senior executive leadership.
• Advanced Academic Background: MS or PhD in HCI, Human Factors, Psychology, or a related field.
• Analytical Rigor: Strong statistical analysis background to complement qualitative insights.
• Mentorship: Experience in formal or informal mentorship, helping other researchers grow their craft and impact.